Job description Role purpose: Head of investor relations outputs and internal business relationships for the delivery of high quality content. Responsible for the implementation and compliance to best practice corporate governance principles for integrated reporting of strategic, cross-functional Key Performance Indicators (KPIs) relevant to the business and in accordance with the requirements of the Dar es Salaam Stock Exchange. Leads
Vodacom Tanzania Limited is Tanzania’s leading cellular network company. As of 18 May 2010, Vodacom Tanzania had over eight million customers and became the largest wireless telecommunications network in Tanzania (based on total wireless customers). Vodacom Tanzania is the second telecom company in Africa, after Vodacom, to switch on its 3G High-Speed Downlink Packet Access (HSDPA) which was available only in Dar Es Salaam in early 2007.
The company has been using some Swahili slang to coin and market its products such as VodaFasta, VodaFlava, Nipige Tafu, Habari Ndio Hio and Kama Kawa (Kama Kawaida). Historically, they have also pioneered new features; they were the first and exclusive Tanzanian carrier to launch video call, video messaging and 3G HSDPA USB Modem. As of 11 January 2008, Vodacom Tanzania was again the first and exclusive company to provide a free E-mail ID via a phone number.
The company was created in late 1999 as a subsidiary company of Vodacom based in South Africa. Vodacom Tanzania is a joint venture in which Vodacom Group owns a majority share portion of about 65%, the remaining portion is owned by Tanzanian shareholders that include Mirambo. By August 2000, the company completed its GSM infrastructure and went live on 14 August 2000. Vodacom Tanzania announced officially its commercial operations on 15 August 2000. Vodacom Tanzania became the largest mobile operator in the country within one year of launching and remains the largest mobile communications network operator in Tanzania up to date.
Vodacom Tanzania has its executive headquarters on the 14th Floor of the PPF Towers on Garden Avenue / Ohio Street in Dar Es Salaam and maintains operational and engineering branches in all regions of Tanzania. The company has active roaming agreements with many network operators in the world that include T-Mobile USA, Inc in United States, vodafone Ltd in UK and BPL Cellular (now Vodafone) in Kerala, India. The company distributes its products and services through a number of Super dealers and Vodashops. Vodacom is an acceptable short name for the company within the country.
Vodacom Tanzania has posted 32 jobs
Role purpose: To ensure all daily after sales post-paid services are met. To ensure all services are done within agreed SLA. Key accountabilities and decision ownership Attending all issue escalated to EBU support help desk within the agreed SLA To attend telephone calls and E-mail initiated by SPOC through the Enterprise Vodacom systems Work in conjunction with other
Role purpose: The Quality Assessment Supervisor is responsible for ensuring quality service is delivered to all customers who seek service from our Call Centre, retail points and other touch points. Accountable for robust customer experience through identifying knowledge gaps, issues with our processes, technology and all behavioral which impact our customers; make sure feedback is channeled to the right persons,
Role purpose: The Back Office Coordinator will be responsible to lead and offering excellent customer support to both internal and external esteemed customer by attending all reported request including M-Pesa, VAS and DATA as well as assigned other duties at specified time period depending on the customer operation needs. Key accountabilities and decision ownership; To attend all request sent to
Role purpose: The Head of Regulatory services is responsible for ensuring regulatory compliance, maintaining regulatory relationships with stakeholders and provision of timely and effective regulatory advices and guidance to the business. Key accountabilities and decision ownership To prepare and update regularly the regulatory compliance program and liaise with line management to ensure compliance thereof. To coordinate regulatory relationship between the
Job description The Head of HR Services role is based within Human Resources, Support Functions. The job exists to ensure the development, implementation and management of Compensation & Benefits strategies and HR Services, policies and procedures throughout the company. This includes responsibility for building Vodacom Tanzanias reputation as a company that offers competitive compensation and rewards and ensuring excellent employee
Job description Role Purpose Support the audit function to give the Group and local Board and Management, risk based independent assurance of the effectiveness of the Groups and local markets internal controls. Undertake risk based audit activities to identify potential control weaknesses and make recommendations to mitigate related risks. Key accountabilities and decision ownership Identify and report on all significant
Customer Experience System Administrator – ITVTL010 Role purpose: • Manage systems capacity & performance of Customer Experience Systems. • Manage data for Call Center, Digital care and TNPS Applications. • Ensure systems and applications security. • Manage the systems/applications configuration. • Manage systems problems, Incidents and requests as per the SLA. • Assist in acquiring and maintain technology Infrastructure for Customer Experience Applications. • Manage systems/applications changes • Manage
Agency & Channels Manager – VTLEBU010 Role purpose: Enable and support Agency and Channels in achieving the Vodacom EBU objective of being the preferred Total Communications provider (Mobile, Fixed, Mpesa and any other Enterprise products/services) for EBU customers in Tanzania Deliver high standard of Management for both existing door to door Agency and other alternative channels Enabling and supporting the Agency and Channels to
Job description Role Purpose Facilitate acquisition of business requirements Translation of business requirements into technical actionable items Ensure that the needed quality is delivered Key accountabilities and decision ownership Requirement acquisition and Translation Collecting and documenting business requirements and translate them into Technical specifications. Engaging business users and process owners to come up with a solution as per the business