Business / Employer name Adams; Adams Digicom Company Limited
Job categories; Customer Service.
Job Role; Entry Level.
Position Type; Full Time.
Organization Type; Private Sector.
Riverside, Ubungo Dar Es Salaam
We are a start-up multimedia and tech company looking for a customer service officer to join our operation team. This role would be suitable for fresh graduates.
Specific Duties and Responsibilities
• Maintain a high level of customer satisfaction in all general inquiries, account status and technical concerns.
• Managing Company’s social media platforms.
• Respond to internal and external enquiries via email, phone and face-to-face.
• Manage customer order entries.
• Provide customers with quotes and product knowledge.
• Perform general administration tasks.
• Work with other departments.
• Provide daily, weekly, and monthly reports with summaries on major issues.
• Constantly seek improvements in operations efficiency.
Reporting to: Managing Director
As part of the supply chain process, Managing Director is responsible for all administrative activities in accordance with requirement of project.
Key qualifications for the positions.
• Excellent verbal and written communication skills
• Diploma | Degree in communication/ public relation or equivalent
• Understand and can manage CRM (Customer relationship management) systems
• Able to type quickly and accurately
• Willingness to work a flexible schedule in a start-up environment
• Able to work independently while being a team player
• Punctual, reliable and with genuine concern to help customers
• Proficient in computer use
i. Application letters should be written in English.
ii. Applicants must attach up – to – date current Curriculum Vitae (CV) having reliable e-mail address and telephone numbers.
iii. Applicants must attach their detailed relevant scanned copies of Academic certificates.
iv. Application deadline is 25th March, 2018.
v. Only short listed candidates will be informed on the date of interview.
Please if you think you are the right person that we are looking for, please send us your applications through [email protected]