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Assistant Systems Administrator at Dalbit Petroleum (T) Ltd March, 2020 Job Description
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Job Title: Assistant Systems Administrator 
Reports To: Systems Administrator
Department: IT Location: Dar Es Salaam 
Job Purpose:
 Provide first level support on all IT user queries on Office Applications, Infrastructure, network and logical access.
 To troubleshooting system issues and monitoring of IT systems.
 Provide first line end-user support to our internal and external clients in a timely manner for both
hardware and software issues.
 Manage service tickets from inception to resolution; providing timely and accurate updates in our service management tool.
 Process IT Service requests according to pre-defined procedures for known issues.
 Escalate incidents to appropriate subject matter experts (both internal and external).
 Ensure effective use of time management and organizational skills to balance workload and
 Troubleshoot application and desktop level technologies, with a focus on Microsoft desktop O/S and Office products.
 Document all work and creates operational reference documents in our defined libraries for new resolution workflows.
 Provides excellent customer service by being professional, helpful and patient.
 Ensure timely preventive maintenance of IT equipment.
 Maintain a log of all system pro-active monitoring tools readings.
 Execute the duties of the IT Systems Administrator in the event of his absence.
 Prepare and distribute Monthly report on application availability and incident closure status.

Direct Reports to this Position
 N/A
Knowledge; Skills and Experience required for this Role
Job Knowledge:
 Windows Desktop Support
 HW/SW Installation/Troubleshooting
 Support Escalation to Vendors
 TCP/IP Basics
 Cloud Computing Basics


Job Experience:

 Two years of hands-on experience working in an end-user desktop support role or computer
operations environment required.
 Microsoft Office Suite.
 Windows 7, Windows 8, Windows 10.
 Windows Server and 2012 and 2016
 Remote Desktop support
 Azure AD Active Directory Management
 Antivirus and Patch management.
 Advanced printer / peripheral device troubleshooting.
 Backup management
 Cloud Computing
 Remote support for handheld smartphones and tablets

 BSc Degree in computer science or a related discipline.
 Microsoft Certified Professional MCP.
 ITIL certification

Competencies required for this Role

 In-depth knowledge of hardware and software
 Up-to-date knowledge of the latest IT and software trends
 Ability to work well with people
 Strong communications skills
 Excellent organizational skills
 Ability to quickly establish good working relationships with clients
 Willingness to sometimes work unsociable hours
 Patience and logical thinking
 Enthusiasm for continual learning

Dalbit Petroleum (T) Ltd is an equal opportunity employer and the position is open to all. Qualified
candidates should submit a CV, cover letter and relevant certificates. Only candidates with the
required experience will be contacted. Submissions to be sent to:

Email: [email protected]
Closing Date: 11 March 2020

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