Job Title: Assistant Systems Administrator
Reports To: Systems Administrator
Department: IT Location: Dar Es Salaam
Provide first level support on all IT user queries on Office Applications, Infrastructure, network and logical access.
To troubleshooting system issues and monitoring of IT systems.
Provide first line end-user support to our internal and external clients in a timely manner for both
hardware and software issues.
Manage service tickets from inception to resolution; providing timely and accurate updates in our service management tool.
Process IT Service requests according to pre-defined procedures for known issues.
Escalate incidents to appropriate subject matter experts (both internal and external).
Ensure effective use of time management and organizational skills to balance workload and
Troubleshoot application and desktop level technologies, with a focus on Microsoft desktop O/S and Office products.
Document all work and creates operational reference documents in our defined libraries for new resolution workflows.
Provides excellent customer service by being professional, helpful and patient.
Ensure timely preventive maintenance of IT equipment.
Maintain a log of all system pro-active monitoring tools readings.
Execute the duties of the IT Systems Administrator in the event of his absence.
Prepare and distribute Monthly report on application availability and incident closure status.
Direct Reports to this Position
Knowledge; Skills and Experience required for this Role
Windows Desktop Support
Support Escalation to Vendors
Cloud Computing Basics
Two years of hands-on experience working in an end-user desktop support role or computer
operations environment required.
Microsoft Office Suite.
Windows 7, Windows 8, Windows 10.
Windows Server and 2012 and 2016
Remote Desktop support
Azure AD Active Directory Management
Antivirus and Patch management.
Advanced printer / peripheral device troubleshooting.
TCP/IP, DNS and DHCP
Remote support for handheld smartphones and tablets
BSc Degree in computer science or a related discipline.
Microsoft Certified Professional MCP.
Competencies required for this Role
In-depth knowledge of hardware and software
Up-to-date knowledge of the latest IT and software trends
Ability to work well with people
Strong communications skills
Excellent organizational skills
Ability to quickly establish good working relationships with clients
Willingness to sometimes work unsociable hours
Patience and logical thinking
Enthusiasm for continual learning
HOW TO APPLY:
Dalbit Petroleum (T) Ltd is an equal opportunity employer and the position is open to all. Qualified
candidates should submit a CV, cover letter and relevant certificates. Only candidates with the
required experience will be contacted. Submissions to be sent to:
Closing Date: 11 March 2020