Assistant Systems Administrator at Dalbit Petroleum (T) Ltd March, 2020

Department: IT Location: Dar Es Salaam 
Job Purpose:

 Provide first level support on all IT user queries on Office Applications, Infrastructure, network and logical access.

 To troubleshooting system issues and monitoring of IT systems.

 Provide first line end-user support to our internal and external clients in a timely manner for both

hardware and software issues.

 Manage service tickets from inception to resolution; providing timely and accurate updates in our service management tool.

 Process IT Service requests according to pre-defined procedures for known issues.

 Escalate incidents to appropriate subject matter experts (both internal and external).

 Ensure effective use of time management and organizational skills to balance workload and

priorities.
 Troubleshoot application and desktop level technologies, with a focus on Microsoft desktop O/S and Office products.

 Document all work and creates operational reference documents in our defined libraries for new resolution workflows.

 Provides excellent customer service by being professional, helpful and patient.

 Ensure timely preventive maintenance of IT equipment.

 Maintain a log of all system pro-active monitoring tools readings.

 Execute the duties of the IT Systems Administrator in the event of his absence.

 Prepare and distribute Monthly report on application availability and incident closure status.

 N/A

 Windows Desktop Support

 HW/SW Installation/Troubleshooting

 Support Escalation to Vendors

 TCP/IP Basics

 Cloud Computing Basics

Education:
 BSc Degree in computer science or a related discipline.
 Microsoft Certified Professional MCP.
 ITIL certification

Competencies required for this Role
 In-depth knowledge of hardware and software
 Up-to-date knowledge of the latest IT and software trends
 Ability to work well with people
 Strong communications skills
 Excellent organizational skills
 Ability to quickly establish good working relationships with clients
 Willingness to sometimes work unsociable hours
 Patience and logical thinking
 Enthusiasm for continual learning

HOW TO APPLY:
Dalbit Petroleum (T) Ltd is an equal opportunity employer and the position is open to all. Qualified
candidates should submit a CV, cover letter and relevant certificates. Only candidates with the
required experience will be contacted. Submissions to be sent to: