Form Five Selection 2024

Branch Manager at Exim Bank December, 2023

Branch Manager

REPORTING TO: Cluster Head – Northern Zone


DEPARTMENT: Retail Banking

REGION: Arusha, USA River Branch

8am – 5pm Monday to Friday.
8am – 1pm Saturdays.
Additional hours as required by workload.


To meet branch Retail and SME Financial Targets through a World class Sales and Service Management system and within established product programs through the branch

To work closely with Central Operations Unit to operate and maintain a smooth running and operationally efficient branch, that conform to the financial institutions and BOT regulations, rules and guidelines issued from time to time. This will include servicing corporate customers


• Accountable for all aspects of running a successful branch, delivering great business performance
and leading and motivating a team that provides the best customer experience in your area
• Primary responsibility will be to drive business (CASA and Fee Growth) product sales and Customer Service with oversight on branch operations, compliance, and control
• Understand your customer base and identify opportunities to build and grow profitable Relationships
• Deliver against business and sales performance
• Acquire new customers and retain and grow your relationships with existing customers
• Responsible for the operational efficiency of the branch and productivity of its staff
• Responsible for the operation and maintenance of the integrated systems, and retention of accurate and up to date records of all transactions including inter-bank transactions
• Prepare periodic and statutory reports for management
• Have a good understanding of branch control procedures with specific focus on financial security
• Take ownership for resolving complex problems, working with colleagues in other offices / Branches to provide a seamless experience for your customers
• Provide a superior level of customer relations and promote the service culture through coaching, Guidance, and staff motivation
• Participate in community affairs to increase the bank’s visibility and enhance new and existing Business opportunities
• Perform other duties in the absence of the MCSOP / Ops Manager as directed by the Cluster Head



• Good leadership, people management and banking skills
• Knowledge of relevant legislation, sales, and business principles, Outstanding communication skills
• Strong commercial know-how and first-class decision-making abilities
• Be a good relationship builder and a strategic thinker rather than just operational
• Resilient under pressure


• Professional certificates (Bachelor ‘s degree or its equivalent in Banking and Finance, Business Administration, or related field from recognized institution)
• At least 5 years’ work experience in the Banking Industry
• Professional certifications
• Attested declaration on solvency and non- conviction in criminal offences

How to Apply :

To apply, please send your CV along with all academic certificates to with the subject line:  JOB APPLICATION: Branch Manager

Deadline: 13th December, 2023.
(Note: Only shortlisted candidates will be contacted)

Go to our Homepage To Get Relevant Information.

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