FORM ONE SELECTION 2022

CALL CENTRE REPRESENTATIVE – 190 POST at TANESCO October, 2021

POST CALL CENTRE REPRESENTATIVE – 190 POST
POST CATEGORY(S) MARKETING,MEDIA AND BRAND
EMPLOYER Tanzania Electric Supply Company Limited (TANESCO)
APPLICATION TIMELINE: 2021-10-15 2021-10-28
JOB SUMMARY OK
DUTIES AND RESPONSIBILITIES
i.Handle customer inquiries/ complaints and ensure customers receive efficient and satisfactory services in the Region;

ii.Receive calls from customers and relay information to the recipient staff clearly, timely and perfectly;

iii.Register all customer complaints in the special register and TANESCO’S Service Delivery Management System (SDM);

iv.Proper recording of time used to restore/repair/respond to customer complains/breakdowns;

v.Answering customers queries and give clear clarification to customers; and

vi.Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

 

QUALIFICATION AND EXPERIENCE
Form IV or VI with Diploma in Marketing or Customer Services from recognized Institution/University; Computer knowledge is compulsory. One year working experience in a related field is added advantage.

REMUNERATION As per TANESCO’s Salary Scale

The deadline for submitting the application is 28 October 2021.

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