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Job Summary

Tanzania Red Cross Society is looking for dynamic persons to fill the position of a Case Worker Coordinator.

  • Qualification Level: Diploma
  • Experience Level: Mid level
  • Experience Length: 1 year

Job Description

Job Title: Case Worker Coordinator (CWC) – 13 positions (2 Shinyanga MC, 2 Shinyanga DC, 2 Kahama TC,2 Ushetu DC, 2 Msalala DC, and 3 Maswa DC)

Reports to: Case Management Officer
 
Roles & Responsibilities:
  • Supervise Community Case Workers (CCWs) and provide continuous mentoring and support to ensure delivery of high quality case management services.
  • Disseminate and ensure adherence to case management, child protection, referral and linkages, parenting, M&E guidance, standard operating procedures (SOPs) and other job-aids that facilitate holistic case management at the household/community levels.
  • Ensure case management services delivered address the holistic needs of OVC and caregivers including health, nutrition, education, protection, livelihoods, and psycho-social well-being.
  • Conduct quality step-down trainings to CCWs and facilitate monthly meetings in the field to introduce new topics, improve quality, and reinforce guidelines and procedures.
  • Ensure CCWs complete required case management forms and case filing system is well maintained
  • Work in partnership with local government authorities as appropriate, including but not limited to District Executive Directors, Council Health Management Teams, District Social Welfare Officers, and ward level officials.
  • Create community linkages for broader community engagement of youth and caregivers in case management, child protection, parenting, etc.
  • Assist in mapping existing community cadres (Community Health Workers, Home-Based Care Workers, Para-Social Workers, etc.) in communities and assist government officials to recruit and select CCWs for the National Integrated Case Management Training for CCWs.
  • Ensure that all CCWs are oriented in the Child Protection Policy and Code of Conduct; take all cases of child abuse seriously and follow national protocols to ensure timely reporting.
  • Ensure CCWs are coordinating with local structures including health facilities and Child Protection Committees (formerly known as Most Vulnerable Children’s Committees).
  • Assist in the development of a service directory for social services (in coordination with the Health and HIV services Officer) in implementation areas; update the directory at least once a year.
  • Submit timely updates to the Case Management Officer for inclusion in the quarterly, semi-annual, and annual reports.
  • Document lessons learned and best practices for experience sharing and replication.
  • Perform any other relevant duties as assigned by the Case Management Officer.
Required Qualifications and Experience
  • Diploma in Sociology, or Community Development.
  • At least 1 years’ relevant experience.
  • Experience in at least one of the following technical areas: OVC case management, Youth and Adolescent work, Bi-Directional Reference, Child protection.
  • Fluency in English and Kiswahili.
  • Understanding of OVC core services.

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