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Claims Manager at NMB Bank Plc December, 2022 Job Description
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Job Location :
Head Office
Job Purpose:
  • Responsible for all claims, processes, and procedures for both general and life insurance products.
  • Manage claim payments as per agreed timelines and attend all customer complaints within the agreed timelines.
  • Safe guide the bank and clients’ interests by ensure all valid claims are paid. He/she has to ensure timely payment of all insurance claims with banks’ interest both on embedded and stand alone, and process Faraja claims.
Main Responsibilities:
  • Responsible for all life and general insurance claims
  • Oversee the embedded life and general insurance claim portfolio
  • Insurance claim management to ensure all claims are paid within agreed TAT
  • Responsible for the claim procedures on all insurance products
  • Supervise the claim team and manage the relationship with insurers claim teams
  • Proactively identify claim issues and resolve them timely
  • Manage relationship with customers, branch, and other stakeholders
  • Responsible for all the obligations of specified person as described on the Bancassurance regulations with regards to claims and customer protection
  • Co-ordinate training on claims
  • Responsible for managing all the risks that may arise to the bank from claim management
  • Responsible for development of quicker and safe ways of claim settlement
  • Consolidate and prepare monthly reports on claim performance for each insurer
  • Reconcile on claim paid against what was claimed in numbers and amount.
Knowledge and Skills:
  • A comprehensive knowledge on general insurance and life products
  • Knowledge on banks products
  • A good understanding of legislation related to banc assurance and channel delivery
  • Greater understanding of product life cycle
  • A comprehensive knowledge on insurance claims
  • Strong analytical and numerical skills
  • Good interpersonal and networking skills
Qualifications and Experience:
  • Bachelor’s degree or its equivalent in Insurance business or Risk management.
  • A Master’s Degree/Postgraduate in risk management, insurance business or business fields will be an added advantage
  • Any certification course or training in risk management and insurance business is an added advantage.
  • A minimum of 5 years of working experience in insurance business with a reputable company.
  • Minimum of 3 years of working experience at a managerial role
  • Underwriting and claims experience on insurance products

    NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer

Job closing date : 19-Jan-2023

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