Customer Assessment and Approval Officer at ENGIE Energy Access January, 2024

About ENGIE Energy Access

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable installments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda, and Zambia), over 1.9 million customers, and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.

Job Purpose

  • The Customer Assessment and Approval Officer (CAAO) is responsible for the assessment and approval of loan applications. This includes among others assessment of applicants, customer approval, and educating the customer.
  • CAAO deals with all customer assessment-related cases, including KYC questions, household size, loan payment history, and financial capacity, and supports Telesales and all upselling sales all the time.

Responsibilities

  • Assessing all the customers applied via the MySolGO app are visible in the PAYGEE.
  • Following up on escalated cases via accepted office network groups and channels i.e., Teams
  • Approving all the customers who qualified after the assessment process.
  • Educating the customers on why they go through the assessment process, the effect of not telling the truth during the assessment, and the effect of not paying for the system (i.e., in CRB)
  • Conducting credit assessment interviews for all customers seeking to buy additional appliances(upselling)
  • Working independently on defined tasks and smaller projects identified jointly with the Head of CF or Team Leader, to help realize the department’s objective
  • Completing assigned tasks in line with applicable policies, guidelines, processes, and procedures warrant appliances i.e., battery, panel, and solar controller.
  • Contributing ideas for the Continuous Improvement Process (CIP) of the department, especially where directly applicable to assigned tasks
  • Seeking opportunities to learn and develop within Mobisol and through training
  • Undertake any other related duties as assigned by the line management from time to time

Knowledge and skills 

Experience:

  • Good level of familiarity with typical income, expenditure, and cash flow patterns of rural and peri-urban households and micro-enterprises in different regions, including farmers, animal breeders, business owners, and employees
  • Outstanding skills in customer relationship management (relevant finance principles, service excellence principles, conversation management, claim management)
  • Previous experience in a business dealing with loans is a plus
  • Team player
  • Computer literacy, particularly good working knowledge of Microsoft Excel
  • Self-starter with a passion for Mobisol and its mission to plug in the world
  • Fluency in the CO language and English

Qualifications:

  • A minimum Holder of a bachelor’s degree in business administration, Microfinance, or any other related field

Language(s): 

  • Fluency in Swahili and English languages with excellent verbal communication skills

Technology:

  • Experience in using Microsoft applications, computers, and smartphone-literate.

We thank all applicants for their interest, however, due to the large volume of applications we receive, only shortlisted candidates will be contacted.

ENGIE is an equal opportunity employer, that promotes diversity and is committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements, and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement, or citizenship. Our differences are our strengths!

 

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