Form Five Selection 2024

CUSTOMER EXPERIENCE EXECUTIVE Moshi Branch – ABT at Absa April, 2023

Bring your possibility to life! Define your career with us

 

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

 

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

 

 

Job Summary

Customer Experience Executives will be valuable members of our customer facing team providing a warm welcome for all visitors. They answer any questions, provide orientation, and generally give visitors the information they need to ensure they have a comfortable, enjoyable and memorable branch visit 

 

Job Description

 

 

  • Welcome customers as they arrive into the banking hall with a warm and pleasant disposition
  • Provide customers and visitors with useful information on banks products and services
  • Guide and manage customers seamlessly within the banking hall, ensuring TAT is achieved
  • Effectively educate and guide the customers to enhance the usage of the bank’s alternative delivery channels
  • Provide support for security guards in queue management
  • Act as the “Quality Control Officer” with respect to ensuring that the branch is clean and well maintained.
  • Report all perceived negative/suspicious observations to the Customer Experience Unit for resolution.
  • Support the customer service desk at all times, ensuring that customers are continually delighted.
  • Any other task as may be assigned by the Branch Manager/Customer Experience Unit.

Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture

  • Understanding of own role in the end to end processes in which you play a part, including applicable risks and controls.
  • Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.
  • Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future.
  • Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
  • Continuous and proactive engagement with regulatory bodies, unions where applicable

 

 

 

 

Education

 

Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)

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