FORM ONE SELECTION 2022

POST CUSTOMER RELATIONS OFFICER – 4 POST
POST CATEGORY(S) MARKETING,MEDIA AND BRAND
EMPLOYER Tanzania Electric Supply Company Limited (TANESCO)
APPLICATION TIMELINE: 2021-10-15 2021-10-28
JOB SUMMARY ok
DUTIES AND RESPONSIBILITIES
i.To provide quality services to the customers to ensure their needs are timely and effectively attended;

ii.To ensure all reported or documented technical faults (Temporary Breakdown) are closed and follow-up of the open issues and individual customers are done timely to ensure minimal complain and effectiveness of our service to clients;

iii.To handle all customer care issues at the region and become the official first point of contact with a customer to ensure no issues lay unattended and all complaints and cases are closed in the minimal time with less interruptions to a customer;

iv.To deal with customer service survey feedback to ensure excellent customer care services is given to our clients and their needs are responded timely;

v.To regularly and timely update customers in the region on issues regarding our services such as products and services; planned and unplanned maintenance; and

vi.To advice Regional Customer Relation Officer on all customer care issues at the region to ensure, value and quality services are provided.

 

QUALIFICATION AND EXPERIENCE
Bachelor Degree/Advanced Diploma either in Marketing, Business Administration (majoring in Marketing or Public Relations) or Mass Communication and Public Relations from recognized Institution. Computer knowledge is compulsory and One year of working experience in the relevant field.

REMUNERATION As per TANESCO’s Salary Scale

The deadline for submitting the application is 28 October 2021.

CLICK HERE TO APPLY

If you liked this article, then please subscribe to our FREE Job Alerts. You can also find us on Twitter, Instagram and Facebook.
Only candidates can apply for this job.

Search Job Here




Jobs in Tanzania: JOB SCAM ALERT!! Never Pay To Get A Job. Legitimate companies don’t ask for money and any employment or job openings with requests for payment or fees should be treated with extreme caution, viewed as potentially fraudulent and reported TO TAKUKURU (PCCB) immediately. Mabumbe.com is not responsible for monies paid to Scammers.

JOBS BY CATEGORIES / FIELD

JOBS VACANCIES BY LOCATION