CVM platform management End to End, the platform has the following components
IBM MCCM platform (Interact, UNICA, MQ, EMM, CVM DB)
Engage with Project Office on CVM related projects to ensure scope is clear, analyse and propose solutions that are technically viable, and deliver projects within the agreed timelines
Key accountabilities and decision ownership
•Administration of CVM components from Campaign perspective.( Interact, UNICA, MQ, EMM, CVM DB)
•Management of all suppliers managing different component of CVM
•Service Levels Management and reporting
•Monitor systems processes, performance and capacity.
•Ensure Continuous Service with high availability and minimum disruption
•Ensure CVM ecosystem is complying with Security requirements
•Manage Systems Configuration by accounting for all system components
•Maintain a schedule for regular recovery of CVM platform.
•Perform Data recovery test runs to minimize possibility of failures during data recovery.
•Training & self-development.
•Keep up with new technologies
Core competencies, knowledge and experience
•Excellent analytical skills in Relational Database Management Systems
•Data warehouse knowledge/skills
•Customer value management/Loyalty platform knowledge
•Excellent communication skills
•Strong stakeholder management skills
Must have technical/professional qualifications:
•3+ years’ experience in the ICT industry
•Bachelor degree in Electronics Science/Computer science/Computer Engineering or Equivalent.
•Strong analytical skills and business acumen.
•Build and maintain relationship with key stakeholders i.e. business teams, technology teams, suppliers etc.
•Telecommunications experience would be advantageous.
•Project knowledge and experience would be advantageous.