Executive Housekeeper March, 2018 Arusha, Tanzania

Job Summary

Searching for a Tanzanian to ensure high standards of hygiene and cleanliness are maintained in both the rooms and the public areas of the lodge.

  • Qualification Level: Bachelor
  • Experience Level: Management level
  • Experience Length: 5 years

Job Description

Responsibilities include but not limited to:

  • Interact with guests in a courteous, polite and helpful manner.
  • Display a high level of guest concern and customer care at all times.
  • Attain knowledge of services and amenities offered by the Lodge and surrounding community.
  • Perform quality inspections throughout the hotel checking all the rooms, public areas and gardens to ensure the highest levels of hygiene.
  • Management of the human resources of the housekeeping team namely hiring, training, providing performance evaluations and schedule needed staff to cover shifts.
  • Responsible for maintaining Housekeeping inventory supplies and amenities ensuring that they are within the budget allocated.
  • Deal with housekeeping related complaints from both staff and guests.
  • Communicate with other Heads of Department to ensure that quality standards are met throughout the hotel.
  • To ensure that health and safety standards knowledge is taught to the team as well as the use of machinery and chemicals in all sections of the Housekeeping department.
  • Preparation of Standard Operating Procedures to be used in the department.
  • At times will be required to step in and assist in room attendant/ Laundry or Public area attendant duties whenever staff is unwell or there is a lot of work pressure.
  • Manage the storage and handling of lost and found property.
  • Complete special projects assigned by management.
  • Participate in team meetings and lodge briefings.
  • To continually contribute towards the achievement of the Housekeeping team’s objectives and organisation’s goals.
  • Attend regular appraisal meetings.
  • Participate in a continuous training programme.
  • Attend on and off site skills training.
  • To participate in assessment and evaluation processes, reviewing your progress towards achieving your personal objectives.

Minimum Qualifications

  • English language proficiency
  • Five year work experience or more

Preferred Qualities

  • Ability to work flexible and if needed long hours
  • Organisation skills
  • Time management skills
  • Critical thinking to recognize problems and identify solutions
  • Managerial skills to oversee others

Send you application letter, CV with three references from your previous managers to [email protected]

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