Field Service Team Leader at SICPA June, 2021

FIELD SERVICE TEAM LEADER 

 

ROLE

 

 

  • Leadership of a team of Field Service Technicians / Engineers;
  • Coordination of Service activities (on-duty, maintenance);
  • KPI reporting towards management;
  • Develop and train teams;
  • Provide the 2nd level support for Field Service Technicians / Engineers;
  • Ensure the resolution of incidents within specific time constraints;
  • Perform user management and routine system administration tasks;
  • Manage and maintain servers and data center equipment;
  • Respond to requests of other technical teams;
  • Troubleshoot and resolve IT issues;
  • Perform monitoring activities;
  • Install, configure, optimize & maintain systems, applications and servers;
  • Maintain accurate and updated documentation.

 

 

The role will also require you to:

 

 

  • Identify situations requiring urgent attention and escalate as appropriate;
  • Coordinate deployments with other Field Operations Technicians and other teams;
  • Provide feedback and contribute to improvement initiatives;
  • Work outside business hours and availability for on call support depending on business requirements.

 

 

PROFILE

 

 

  • Bachelor’s Degree and technical competence in a relevant field, or equivalent combination of training, and/or experience;
  • Minimum 5 years of experience maintaining and troubleshooting equipment, preferably in a factory environment;
  • Ability to diagnose and analyze mechanical, electrical & application issues and analyze application server logs;
  • Experience in managing and troubleshooting MS Windows and IT Network;
  • Strong troubleshooting skills and demonstrated abilities to diagnose and analyze technical issues;
  • Experience with Microsoft office tools (Excel / Word);
  • Ability to lead a small team;
  • Ability to work under pressure;
  • Customer-oriented attitude;
  • Good written and verbal communication skills;
  • Fluent in English.

 

 

Knowledge in one or more of the following fields is considered a plus:

  • Experience troubleshooting computer networks;
  • Knowledge of basic IT support tools: FTP, SSH, Putty, SVN, Remote Access;
  • Knowledge of basic IT support procedures and tools;
  • Knowledge of basic PLC setup and programming.

 

 

JOIN US!

 

  • Our success comes from our highly skilled and talented employees
  • Respectful entrepreneurship and a long-term vision are key for success
  • Our people contribute to a more secure world
  • Diversity at all levels of an organization is a strength

 

We offer an exciting and challenging role, with great potential for personal development within a unique organization in a fascinating industry. Your file will be handled with upmost confidentiality and discretion.

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