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Guest Relations Officer at CRDB Bank December, 2022 Job Description
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Reporting To: Building Caretaker

 

JOB PURPOSE

The purpose of the Guest Relation Officer (GRO) is to assist with a variety of clerical and administrative duties. These tasks include receiving & greeting clients, answering phones, taking messages, managing email and mail correspondence, and calendaring. GRO may also assist with invoicing, updating client files, and ordering office supplies.

 

KEY RESPONSIBILITIES:

  • Receive and greet all visitors in a professional and warm manner
  • Collect and distribute all incoming mail and courier items
  • Provide excellent customer service to both internal and external clients
  • Provide basic and accurate information in-person and via phone/email
  • Develop and maintain a tracking system on all incoming & outgoing mails and courier items for the office
  • Assisting clients in finding their way around the office, whenever required
  • Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans.
  • Assist in any ad-hoc duties, projects, and activities as and when required.
  • Ensure front reception desk is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
  • Executes all administrative tasks to the highest quality standards.

 

EDUCATION, EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED

  • Bachelor’s degree in public administration from recognized University.
  • Any relevant certification on buildings specialization (Banking or Secretarial Courses) shall be an added advantage
  • At least 2 years’ experience in Front Office duties
  • Experience in Banking/Financial institutions will be an added advantage.
  • Problem-solving and analytical skills.
  • Attention to detail
  • Flexibility to get involved in all aspects of information provision.
  • Strong communication skills to deal with different customers & colleagues, suppliers and vendors.
  • Computer literacy especially MS Office, Excel, Outlook etc.
  • High level of integrity
  • Focus and Compliance
  • Professional attitude and appearance
  • Pro activeness and innovative in problem solving

 

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