ICT and Innovations Officer at Tanganyika Law Society (TLS) June, 2023

Job Summary

The role of ICT and Innovations Officer is to enable the delivery of an integrated, efficient, effective, secure and innovative ICT environment within TLS. The jobholder will drive innovations in the use of ICT to make positive impact of TLS programmes and activities


1.      System Administration

–          Managing and maintaining TLS computer systems, networks, servers, and other IT infrastructure

–          Ensuring proper installation, configuration, and operation of hardware, software, and network components

2.      Technical Support

Providing technical assistance and support to users within the organization.

–          Troubleshooting hardware and software issues, diagnosing problems, and resolving them in a timely manner

–          Assisting users with computer-related inquiries and providing guidance on technology usage

3.      Network Management

–          Overseeing the organization’s local area network (LAN) and wide area network (WAN)

–          Setting up and maintaining network equipment, such as routers, switches, and firewalls

–          Monitoring network performance, troubleshooting connectivity issues, and ensuring network security

4.      Information Security

–          Implementing and enforcing security measures to protect the organization’s information systems and data

–          Managing user access rights, conducting security audits, and implementing backup and disaster recovery plans

–          Staying updated with the latest security threats and recommending appropriate solutions

5.      Software and Application Management

–          Installing, configuring, and updating software applications used within the organization

–          Collaborating with software vendors and developers to address issues and ensure smooth operation of applications

–          Managing software licenses and conducting software inventory

6.      Data Management

–          Ensuring the integrity, availability, and confidentiality of the organization’s data

–          Developing and implementing data backup strategies, managing data storage systems, and overseeing data recovery processes

–          Adhering to data protection regulations and implementing data security measures

7.      IT Project Management

–          Participating in IT projects, such as system upgrades, network expansion, or software implementations

–          Planning and coordinating project activities, setting project timelines, and ensuring deliverables are met

–          Collaborating with internal teams and external vendors to achieve project objectives

8.      Documentation and Training

–          Maintaining comprehensive documentation of IT systems, network configurations, and user guides

–          Developing training materials and conducting training sessions to educate users on technology usage and best practices

–          Keeping IT policies and procedures up to date and ensuring compliance

9.      Technology Evaluation and Recommendations

–          Researching and evaluating new technologies, software, and hardware solutions

–          Providing recommendations on IT infrastructure upgrades, improvements, and cost-effective measures

–          Keeping up with industry trends and advancements to enhance the organization’s technology capabilities

10.  Planning

–          Develop and execute the organization’s technology strategy aligned with its goals and objectives

–          Stay up to date with emerging technologies, trends, and best practices to drive innovation

–          Collaborate with senior management to determine technology priorities and allocate resources accordingly.

11.  Technological Infrastructure Management

–          Oversee the organization’s IT infrastructure, including hardware, software, networks, and systems

–          Ensure the reliability, security, and performance of the IT infrastructure

–          Identify and implement improvements to optimize system efficiency and effectiveness

–          Manage relationships with vendors and service providers to ensure quality and cost-effective technology solutions

12.  Systems Development and Implementation

–          Work closely with stakeholders to gather requirements and develop technological solutions.

–          Lead or participate in the design, development, and implementation of software applications and systems

–          Conduct thorough testing and quality assurance to ensure systems meet functional and performance requirements

–          Provide training and support to end-users to ensure smooth adoption and utilization of new systems

13.  Innovation and Process Improvement

–          Foster a culture of innovation within the organization, encouraging creativity and exploring new ideas

–          Identify opportunities for process improvement and automation, leveraging technology

–          Collaborate with cross-functional teams to develop innovative solutions that enhance productivity and effectiveness

–          Monitor industry trends and emerging technologies to identify opportunities for innovation and competitive advantage

14.  Data Management and Security

–          Develop and implement data management and security protocols to safeguard sensitive information

–          Ensure compliance with relevant data protection regulations and industry standards

–          Implement backup and disaster recovery procedures to minimize data loss and downtime

–          Stay updated on cybersecurity threats and implement measures to mitigate risks

15.  Training and Support

–          Provide training and technical support to employees on IT systems, software, and tools

–          Create user manuals, guidelines, and documentation for IT-related processes


–          Troubleshoot technical issues and provide timely resolutions to minimize disruptions


How to Apply

If you have interest working with TLS, please email us your application, CV and at least 2 samples of your written work relevant to this position. Explain in your application why you are the most ideal candidate for the job.

Send your application to:  

All applications should be addressed to the Executive Director, Tanganyika Law Society, P.O. Box 2148, Dar es Salaam, Tanzania. Only short-listed applicants will be contacted.    


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