IT Business Partner at ALAF April, 2024

Reference Number


  • Manage the company or business unit IT portfolio.
  • To prepare the IT strategy in line with the business plans and preparation of the department’s annual budgets
  • An ambassador between the IT Department and other business Departments with a focus on best user experience
  • Analyse the business requirements of all departments in conjunction with local business teams to determine their ERP & technology needs while also liaising with Group IT to understand ecosystem.
  • Involved in managing & coordinating various IT projects and undertaking application change request testing and product testing as requested by the group enterprise management team.
  • Purchase efficient and cost-effective technological equipment and software & manage & optimise the entire lifecycle of IT assets.
  • Inspect the use of technological equipment and local software to ensure functionality and efficiency.
  • Identify the need for upgrades, configurations or new systems and execute the same in line with business needs.
  • Assist in building relationships with vendors and creating a cost-efficient business Unit.
  • Develop & control IT budget and report on expenditure.
  • To ensure the development, integration and deployment of information (IT) technologies that are designed to improve customer experience within the company
  • To implement a continuous measurement, review, audit and benchmarking process to monitor the security, capacity and performance of IT and communication systems
  • To develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision
  • To ensure the security of data from internal and external attack
  • To maintain data integrity and data analysis
  • Network administration, hardware maintenance, software and windows maintenance
  • To ensure effective internet distribution, accessibility and bandwidth management and central anti-virus protection
  • Ensure database management and follow backup procedures, with online and offline backups and disaster recovery
  • Ensure proper network connection for Head Office and branches is available to support core systems.
  • To ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades;
  • Negotiate and administer supplier contracts and service agreements;
  • Ensure maintenance of CCTV cameras with on time download/back up of footage
  • To ensure effective functioning of technical hardware i.e. servers, computers, photocopiers, switchboard, printers and any other technical hardware purchased by the company and software packages ensuring minimum downtime;
  • Manage the performance of the IT staff;
  • To keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements.
  • Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
  • Analyse business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
  • Assess vendors and develop test strategies for new hardware and software
  • Troubleshoot hardware and software issues related to internal IT
  • Monitoring daily operations, including server hardware, software, and operating systems.
  • Coordinating technology installations, upgrades, and maintenance.
  • Testing, troubleshooting, and modifying information systems so that they operate effectively.
  • Generating performance reports for operating systems.
  • Assuring all IT activities are performed within the parameters of applicable laws, codes, and regulations.
  • Evaluating technology risks in order to develop a network disaster recovery plan and backup procedures.
  • Remaining up to date with advances in technology and industry best practices.
  • Drive the Group IT strategy as well as the localised Company IT strategy in line with the group & company business plans.
  • Serve as the key interface with assigned business units or functional areas for the purpose of business technology solutions, service management, risk management, and relationship management.
  • Enforce IT policies and systems & localise policies where possible to support the implementation of strategies set by the Group IT team & and any locally agreed policies.
  • Ensure a highly efficient IT technology infrastructure, from SD WAN Networks, to local networks, to edge & end user computing devices, plant technologies, CCTV & telephony


Minimum Qualifications

  • Bachelors in Computer Science or Bachelors in business degree a Masters in IT related field is an added advantage
  • IT related certification such as (CCNA, ITIL)
  • Professional Registration:  Registration with Computer Society of Tanzania is an added advantage
  • Experience required: minimum 10 years with at least 3 years working in manufacturing set up or related field
  • At least five years in a senior role in a busy and complex IT environment
  • Manufacturing Business process & specifically SAP S4HANA ERP understanding.
  • Industry: Manufacturing with an ERP based environment
  • Fluent in ERP based integrated environments.
  • Business process understanding
  • Leadership ability
  • Excellent in management of internal and external customers (SLA partners)
  • Wide knowledge of business management and technical skills and the capacity to harness and implement business solutions.
  • Hands-on working with ERP projects & ERP systems from a maintenance perspective to utilization perspective.
  • Knowledge and experience of innovative technologies, SDWAN, Cybersecurity, IIOT, AI etc.

    Key competencies and skills:

  • Strong leadership, self-initiative & team management skills
  • Strong partner & third-party management capabilities
  • Strong diagnostic & troubleshooting skills from an infrastructure & application perspective.
  • Negotiating skills
  • Innovative thinker

    Personality profile:

  • The ability to communicate politely, clearly, and effectively and persuade and/or influence internal customers at a high level such as senior management on matters of a technical nature.
  • Results-oriented, takes the initiative mentality.
  • Must possess a mind set to objectively view and effectively explain an issue or resolution from an end-user/customer/business perspective.
  • Must possess excellent communication skills and ability to work in a team environment with minimal guidance.


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