Key Account Manager at Airtel January, 2020 Job Description
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Airtel Tanzania PLC is looking for a suitable Tanzanian candidate  for the Key Accoynt Manager Position .The incumbent will be responsible for acquiring quality business customers to contribute towards the organisation’s acquisition targets for Gross Adds – Voice (postpaid/Manual top)/ Data – Fixed and mobile and also acquisitions from competition and new entrants in the market.

Key deliverables;

1. Capture businesses from competition /new entrants in the market

2 . Increase share of wallet

  • Maximising the number of products and services sold to the existing by introducing solutions
  • Alerts client to new or improved product/services
  • Contacts and visits existing customers to determine needs

3. Contribute to Cash Benefits for the business

  • Detect and plug revenue leakages
  • Identify missed revenue opportunities
  • Continuous review of service paths and revenue paths and contribute to evolve RA control environment to cover emerging risks and minimise the existing leakages

4.Minimize debts

  • Work with contact person and proactively keep the account debts to a minimum.
  • Be innovative


5.  Minimize Churn at Account level

    • Suggest products and or services to be developed with marketing department.
    • Determine ways to differentiate from competitors
    • Work with management to identify up sell opportunities
    • Maintain a regular schedule of contact
    • Cement relationship with clients
    • Assist marketing with design and promotional strategies

6. Managing Key Accounts

  •  Develop, implement and control account development plans to maximize new and repeat sales from the accounts
  •  Develop sound business relationships with Corporate client organizations, representing the company as a professional, quality organization, in order to maximize awareness and use of our service
  • Ensure that all customer information is entered accurately and in a timely fashion on to the selected Airtel customer database

7. Customer Retention

  • To achieve agreed retention targets within an existing  account portfolio.
  • To work very closely with internal teams offering guidance and insight to establish the best solution for the customer which is in line with Airtel capabilities
  • To be the central point of contact for all Account sales related issue within the customer portfolio and the conduit for customer communication for all other service related situations.

Qualifications and Experience;

  • Bachelor’s degree in Business Administration,Marketing or any other related field
  • 3-5 years’ working experience  in business development  account management or sales ,preferably from Telecommunications or banking industry
  • Good organizational Skills
  • Good negotiation skills
  • Excellent communication skills
  • MS office proficiency
  • Confident
  • Assertive
  • Results oriented

Deadline for receiving applications is  24th January 2020.


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