Form Five Selection 2024

Knowledge Management and Learning Senior Advisor at WaterAid May, 2024

Knowledge Management and Learning Senior Advisor

Contract type: Permanent, Full time

Location: WaterAid is a global and equal opportunities employer. For practical and legal reasons, the successful candidate must be based in and legally able to work in any of the following country programmes:
Ethiopia, Kenya, Nepal, Nigeria, Rwanda, South Africa, Tanzania, Uganda, United Kingdom, and Zambia

For the UK Location: we offer hybrid working: A minimum of 40% of working time is spent face-to-face, in a WaterAid office. For UK-based staff, WaterAid is located at Canary Wharf, London and this will be your location and contract base.

Salary & Benefits: Salaries and benefits for different countries will vary in line with the location of the successful candidate and depending on experience. For UK-based: £48,314 – £50,729 (depending on experience) or equivalent established grade F salary and benefits in the country of employment.

About WaterAid:
Want to use your skills in knowledge management and programme learning to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?

We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.

Join WaterAid as Knowledge Management and Learning Senior Advisor to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the Team:
The Knowledge Management and Learning Senior Advisor is an integral role within the Knowledge Management & Learning (KM&L) team, situated within the Programme Support and Knowledge Team (PSK) of the WaterAid UK International Programmes Department (IPD).

IPD operates in 17 African and Asian countries. PSK is a diverse and motivated group of 20+ technical specialists and advisors, passionate about bringing sustainable WASH to the world’s poorest and most marginalised people. PSK leads and supports organisation-wide programme learning and knowledge management, collating and disseminating programme knowledge and facilitating knowledge exchange. The team provides technical advisory expertise and fosters and supports internal and external programme and technical partnerships and networks. The team also leads on developing normative programme documents and standards and advise and support the delivery of a programme capacity enhancement strategy. PSK collaborates with many functions across the organisation including policy, advocacy, campaigns, fundraising, communications, as well as with WaterAid partners and collaborators.

About the Role:
The Knowledge Management and Learning Senior Advisor drives the design and implementation of WaterAid’s organisational programme learning and knowledge management strategy. The senior advisor leads the development of knowledge management tools, contribute to organisational processes for collating and disseminating program knowledge, and the evolution of knowledge exchange mechanisms. Additionally, lead the development of the internal programme and policy knowledge library, ensuring comprehensive access and collaborating on strategic knowledge communications.

The Senior advisor reports into the Knowledge Management and Learning Senior Manager and their key accountabilities will be:

Co-lead Programme Learning and knowledge management (approximately 50% of time)

  • Co-lead the design and implementation of an organisational programme learning and knowledge management strategy (in alignment with the organisational research agenda led by GPAC and supported by PMER processes).
  • Lead the development and implementation of knowledge management and learning strategies and tools to capture, organise, and disseminate programme learning within the organisation and externally
  • Co-lead the development of organisational mechanisms for knowledge exchange and evolution of our approaches.
  • Support and advise PSK team members to effectively document, use and share programme learning and design dissemination strategy and plans to promote thematic learning to the target audience(s).

Develop and promote effective Information Management (approximately 20%)

  • Co-Lead the development of the internal programme and policy knowledge library, ensuring that it is comprehensive and easily accessible to relevant stakeholders.
  • Work collaboratively with internal and external for strategic and knowledge communications, shaping and populating internal and external facing knowledge systems and building linkages for the same.
  • Support internal and external communications teams for strategic and knowledge communications, shaping and populating external facing knowledge systems.

Lead the development of programme guidance and standards (approximately 10%)

  • Lead the process and methods to develop and maintain WaterAid’s normative frameworks, standards and guidance materials for both internal and external audiences, coordinating with PSK’s and GPAC’s technical and policy leads. Lead an efficient yet collaborative approach that ensured these are developed built on the extensive knowledge and experience that exists across all levels of the federation.
  • Support the dissemination of core normative programmatic documents and standards (frameworks, standards, guidelines, toolkits) through various platforms.

Support Programme Capacity Development (approximately 5% of time)

  • Contribute to the development of the capacity strengthening strategy and ensure joined-up articulation of learning, knowledge management and capacity strengthening.
  • Work with Capacity Strengthening Senior Advisor, to facilitate organisational mechanisms for knowledge exchange, learning and capacity-strengthening.

Support fundraising, external engagement, and communications (approximately 5% of time)

  • Contribute to the organisation’s business development efforts by supporting donor engagement, intelligence gathering, and preparation of funding proposals.
  • Provide technical input to specific strategic initiatives and programme design particularly on aspects of knowledge management and programme learning.

Contribute to team processes (approximately 10% of time)

  • Provide support to any other relevant processes within the remit of Knowledge Management & Learning team as required as an active member of a small team.
  • Support PSK annual planning, budgeting, and reporting processes

About You:

  • Proven experience in leading the design and implementation of organisational programme learning and knowledge management strategies.
  • Strong knowledge management background with a track record of developing effective strategies and tools to capture, organize, and disseminate program learning.
  • Experience in evolving knowledge exchange mechanisms and creating organizational mechanisms for knowledge evolution.
  • Extensive experience in determining and implementing learning and knowledge sharing activities using empowering approaches.
  • Ability to research, synthesise information, analyse its relevance and communicate it in accessible formats.
  • Experience of designing, developing, and facilitating in-person and virtual meetings and workshops.
  • Experience of developing and maintaining comprehensive and accessible knowledge libraries.
  • Strong IT literacy skills, including designing and maintaining SharePoint or similar information management platforms; and using Microsoft 365 and other web based tools and platforms.
  • Experience working in low and middle-income countries.
  • Ability to communicate clearly and influence colleagues and peers; ability to work effectively across diverse groups and cultures.

Although not essential, we also prefer you to have:

  • Working knowledge of one or more of WaterAid’s working languages (French, Portuguese and Spanish).
  • Experience with information and nurturing of virtual communities of practices and networks.
  • Experience in planning, monitoring and evaluating programmes of work.
  • Experience in conducting and/or managing research.
  • Sound knowledge of WASH and related development issues such as sustainability, rights and equality.

Closing date: Applications will close one minute before midnight (UK time) on 9th June 2024. Availability for interview is required in the week of 24th June 2024 (first round) and in the week of 8th July 2024 (second round). The first round of interviews will be conducted online using Microsoft Teams.

How to Apply: To see the full job pack, please click ‘Apply’. Please apply by submitting the following 3 items into one document in either Word Document or PDF format:

 

  • Item 1: Your Cover Letter
  • Item 2: Your CV
  • Item 3: Short answers to the following three questions on a separate page. Please limit your answers to no more than 200 words.

 

  • Q1. What are your top 3 skills or areas of experience that align with the requirements of the role?
  • Q2. When developing an organisation-wide Knowledge Management Strategy, what key aspects do you prioritise?
  • Q3. How do you ensure effective knowledge sharing and retention within an organisation?

Please indicate your location and the right-to-work eligibility in your Cover letter.

Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective countries. All our UK-based vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Commitment

Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.

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