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Personal Banker at NBC Bank March, 2020 Job Description
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NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Description​

Accountability: Achievement of Contracted Sales Target

  • Be accountable for end to end sales fulfillment
  • Selectively acquire potentially profitable customers by converting qualified leads into a sale.
  • Address customer needs by providing appropriate banking advice and guidance
  • Extend customer relationships to relevant parties to address customer needs (for eg. Financial solution’s, migrating
  • customer to new segment, referring customer to internet/telephone banking, increase credit facility, servicing etc)
  • Achieve contracted sales targets according to sub-segment objectives
  • Act as a single point of reference to appropriately channel the customer
  • Selectively acquire potentially profitable customers by converting qualified leads into a sale.
  • Proactively retain, cross-sell and expand utilization of products and services by converting qualified leads into sales

Accountability: Effective Team Membership and Self-development

  • Ensure punctuality and availability to clients at all times.
  • Create an environment enabling tellers to satisfy clients’ needs.
  • Promote the use of electronic medium (ATMs, Internet Banking).
  • Identify cross-selling opportunities + leads and refer to sales consultants.
  • Ensure all tellers have sufficient cash and stationary at all times.
  • Ensure timely authorization of teller transactions.
  • Manage and control effective ATM replenishment and balancing.
  • Maintain a neat and tidy workstation-practice, a clear desk policy.
  • Portray a professional image.

Accountability: People Management

  • Supervise a team of teller to ensure effective daily operations
  • Coach and mentor team members on a daily basis on how to improve their own productivity and use of the bank’s processes and systems
  • Establish and maintain a succession plan for the team
  • Monitor overtime and ensure that it is kept to a minimum. Report excessive overtime to the Human Resources Business Partner and create plans to address the issues

Accountability: Customer Satisfaction

  • Ensure customer satisfaction by delivering exceptional customer service by adhering to the Service Standards
  • Accurately determine Customer needs through interaction with the client
  • Log all complaints and complements on Customer Care Process (CCP) system as per policy and procedure

Accountability: Operational efficiency and Compliance

  • Ensure compliance to NBC’s  policies and procedures
  • Sign off and adhere to the applicable sales and service standards

Accountability: Managing career and personal development

  • Manage own career and personal development by ensuring product increase knowledge


Bachelor’s Degree – Business, Commerce and Management Studies, Commercial mindset – Junior (Meets some of the requirements and would need further development), Customer Excellence – Service Delivery (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Effective communication – Basic (Meets all of the requirements), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Sales Management (Meets some of the requirements and would need further development)


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