Tanzania, Tarime, Tanzania
Vacancy: Product Specialist
Location: Tarime – North Mara
Act as the subject matter expert, using an understanding of concepts and principles in the area of expertise. To be the division technical contact person – with two-way communication; to Sales Area and to EQ Product Line/factory. Collaborate with Level 6 Product Line Managers within the Sales Area. Ensure frontline readiness for new technologies and new product introductions (parts, resources, training) and be proactive with an operational readiness plan
Root Cause Analysis/Trouble Shooting (only 2nd line support).
Collects technical feedback in Sales Area (inputs into Database),
Make recommendations based on reports to better serve the customer and improve processes.
Perform adjustments of systems on client equipment.
Work proactively to develop new solutions to prevent recurring problems.
Upon request, provide application advice to sales and review operating cost proposals.
Takes technical and application ownership of market releases of new products and new product versions, and ramps down old products.
Conduct product launch, testing, and commissioning services.
Support operational readiness activities for large projects.
Support in technical details during New Product Development (NPD) process.
Aftermarket support to Equipment divisions and Sales Areas.
Prepare and execute all activities in line with SHEQ rules, regulations, procedures, instructions, and guidelines, and promote awareness, including addressing anomalies to others.
Coach, Mentor, and Train (incl. knowledge transfer between factory and Sales Area).
Collaborate with the Parts & Services division and take technical responsibility for training interventions in relevant Sales Area.
Diploma in Mechanical or Electrical Field and Experience in Heavy Duty Equipment (or equivalent)
At least 7 years relevant experience with mining equipment (surface and underground).
Previous experience with Sandvik equipment would be an added advantage
Demonstrated ability to diagnose, troubleshoot, and repair electrical and mechanical issues with mining equipment
Strong written and verbal communication skills
Computer literacy (MS Office)
A Valid driver’s license is required
Ability and willingness to work varied shifts (as required).