Professionalized Services Officer at Water Mission July, 2024

We are accepting applications until July 22, 2024.

Who is Water Mission?

Water Mission is a Christian engineering nonprofit that builds safe water solutions for people in developing countries, refugee camps, and disaster areas. Since 2001, Water Mission has served more than 8 million people in 60 countries, sharing safe water and the message of God’s love. Working at Water Mission is as much a calling as it is a career, and we are searching for people with the courage, passion, and drive to help us change the world. Read more about our Statement of Faith and Our Christian Mission.

What is the opportunity?

Under the direction of the Professionalized Services Manager (PSM), in coordination with the Regional Manager, the Professionalized Services (PS) Officer will support the development and implementation of professionalized services within the Kigoma Region. This role will focus on ensuring sustainability and continued transformation in communities where safe water projects are implemented. The PS Officer will be integral in operationalizing Water Mission’s strategies for sustainability, particularly through the Rural Water Cooperative (RWC) and other initiatives aimed at maximizing impact.

The PS Officer will assist in managing the RWC, which provides a platform for ongoing engagement with communities to ensure the reliable operation of safe water solutions in accordance with Water Mission’s values and standards. This role will also involve maximizing UPTIME—ensuring continuous operation of water systems—and meeting Carbon Credit reporting requirements to enhance the overall service quality and financial sustainability of water projects.

While based in Kasulu, this position will require regular travel to areas of implemented safe water projects. Success in this role will be measured by the sustainability of implemented safe water projects, return on investment (ROI), and the achievement of impact goals.

The PS Officer is responsible for fostering a biblical worldview culture that promotes God-honoring excellence in all aspects of their work. This includes providing accurate data, empowering staff with the skills and mindset to view mistakes or problems as opportunities for

finding appropriate solutions, and consistently striving for excellence in alignment with Water Mission’s mission, vision, values, and standards.

A successful professionalized Service Officer will be responsible for:

  • Maintain a strong Christian witness and model servant leadership to colleagues, partners, the communities we serve, and the public.
  • Engage and participate in prayer before and after team meetings.
  • Lead and participate in biblically based staff devotions.
  • Assist in the assessment of current WASH service provision, particularly focusing on the RWC, and identify opportunities for improvement.
  • Support the implementation of strategies to maximize UPTIME and ensure Carbon Credit reporting requirements are met.
  • Facilitate collaboration between RWC requirements and Water Mission staff to exchange information and address challenges promptly.
  • Assist in the operationalization of the Assetas management system, customized to the country program’s unique needs.
  • Support the development of innovative models of professionalized services tailored to the country program.
  • Assist in establishing and strengthening governance, policies, and regulations for effective water utility management.
  • Participate in capacity-building programs and training workshops to enhance the skills and knowledge of utility management.
  • Monitor key performance indicators (KPIs) to assess the effectiveness of revenue generation strategies and identify areas for improvement.
  • Prepare reports and presentations documenting project outcomes, lessons learned, and best practices to inform stakeholders.
  • Build relationships with key stakeholders, including the Government of Tanzania (especially the Ministry of Water and RUWASA), NGOs, and other partners.
  • Help build and manage required key capacities including water system operators and professionalized services-focused staff.

What is required?

  • Alignment with Water Mission’s Statement of Faith and commitment to the mission and values of Water Mission.
  • Personal growing relationship with Jesus Christ.
  • Bachelor’s degree in Civil Engineering, Environmental Engineering, Water Resources Management, Community Development or Social Work, Monitoring and Evaluation, or a related field.
  • A minimum of four years of experience in the WASH sector.
  • Proven track record of supporting WASH projects in a dynamic and challenging environment.
  • Strong analytical skills with the ability to interpret market trends, financial data, and operational metrics.
  • Excellent communication skills, fluent in English and Swahili, with strong negotiation and stakeholder management capabilities.
  • Commitment to promoting project sustainability and innovation in the WASH sector.
  • Proficiency in Excel, Word, PowerPoint, and similar applications.
  • Ability to drive
  • Legal authorization to work in Tanzania.


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