Recovery & Collection Officer at Letshego April, 2024

Job Title: Recovery & Collection Officer
Reports To: Recoveries Manager
Purpose of the Job:
The role is responsible for the entire NPL and write-off portfolio management, develop recovery strategies,
appraising and assessing bad debt situations, implement initiatives to minimize credit losses and preparing
of reports to management
Key Accountabilities:
. Regularly review non-performing loans and initiates plans/strategies for recovery of
those loans.
. Monitor and work closely with external debt collectors.
. Issue demand notice letters on time in adherence of recovering procedures.
. Makes recommendations to Recovery Manager about the likelihood of recovering
loans and whether legal action will be required.
. Responsible for maximizing recoveries from written off accounts and making daily
reports about the same.
. Work with the Recoveries Manager and the Collection Manager to locate, identify
and seek contact with defaulters and remind them of their obligations and/or discusses with
them how to serve the outstanding loan. This shall involve a re-analysis of the defaulters’
financial status followed by a comprehensive agreement with the customer on a
rescheduled repayment plan.
. Work with the Recoveries Manager and the Collections officer to identify old loans
previously handed over to lawyers /auctioneers and contacts lawyers /auctioneers to
ascertain the current position of these cases.
. Compile all required periodic Loan recovery reports for your portfolio
. Ensure strict and continuous follow-up the outstanding portfolio by checking the
daily updated arrears list.
. Ensure that records of all loans paid off are properly filed and securities are delivered
to legitimate owners.
. Attend and actively participate in recovery forums facilitated by the Recovery
. Make follow up with external collectors to ensure that impounded/recovered
monies/items are not misused by debt collectors.
. Present non-performing cases to the Recovery Manager to be re-allocated to active
collection firms.
. Assist/guide the branch and the rest of the recovery team on loan recovery
procedures to protect company from legal suits.
. Develop relationships with the police, local administration and other government
agencies necessary to support collection.
. Work with the Recovery Manager and the collections officer to oversee disposal of
recovered assets if available.
. Actively participate in own related training activities in the branch and the
organization at large;
. Actively participate in performance management discussions and work closely with
the Recovery Manager and Collection Manager in ensuring that respective performance
targets are achieved;
. Be self-disciplined and conflict averse, maintaining open and fare communication
and engagement with team members;
. Manage own time and attendance and ensure effective leave utilization.
. Adhere to all Company Policies


Thinking Requirements and Working Complexity:
.An in-depth knowledge of Collections environment and an understanding of the factors
affecting it.
.A detailed knowledge of performance measures and financial acumen
. Good & Detailed understanding of relevant statutes and laws where applicable in
lending and collections procedures.
. Good working knowledge of the IT and telephony systems used by the department is
. Prior experience in a lending environment
. Networking influence: ability to build lasting and relevant formal and informal
networks inside and outside the organization.
. Communication finesse: Engage all levels of internal/external clients and deliver oral
and written communication confidently and clearly in business language with great
impact and/or persuasion.
. Integrity: Morally upright exercising sincerity, honour and honesty at all time
Knowledge and Experience Required of Job Holder:
. Bachelor of Commerce degree with a specialization in Finance or Accounting(or an
equivalent qualification).
. A minimum of 2 years’ experience in hands-on late-stage collections in banking industry
or a financial institution and Advanced knowledge of MS Excel.
. Knowledge of Corporate Governance and Credit Risk Management.
. Capability of progressive leadership and development of a collections team.
. Excellent written and verbal communication capabilities


Interested and qualified applicants are requested to submit their application and Cv explaining why
theyarethebestfitforthepositionby1stMay2024through the email
Disclaimers: This advert is not an in-depth list of all duties and responsibilities associated with the
position. Only short-listed candidates wil be contacted.

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