Rocktools Contract Operations Manager 2 posts at Sandvik March, 2024

Job Profile

  • Ensure a sound knowledge of, and adherence to all Sandvik Environmental, Health & Safety systems.
  • Undertake safety inspections and audits, as agreed.
  • Strive to find safer ways for customers to work with Sandvik rock tool products.

Operational Responsibilities

  • Ensure all contract sites under their responsibility conduct work in compliance with Sandvik Environmental, Health & Safety policies and procedures.
  • Ensure the profitable control of each contract site.
  • Ensure that each site complies with the required contract “scope of works” and develops a consistent way or working across each site.
  • Work closely with the appropriate Product Support Managers (PSM) with regards to technical issues, product development and warranty issues.
  • Work with each site Manager to ensure appropriate programs are in place to ensure equipment and facility maintenance is undertaken.
  • Work with the relevant site contract Managers to determine the most appropriate structure and roster for the rock tool crews to suit the above scope.
  • Work closely with the Commercial / Pricing Manager Rock Tools to ensure the administrative requirements of each contract site is completed, including: –
    • Ensuring monthly invoicing of each contract site is undertaken.
    • Ensure WIP jobs are routinely monitored, all associated costs are accurate, and jobs closed out in a timely manner.
    • Purchasing and procurement is undertaken in accordance with requirements.
  • Manage the administration of all relevant contract files at each site.
  • Ensure that all KPI’s established for the contract are met.
  • Work with the relevant contract sites and the Rock Tools Demand Planner to ensure the preparation of monthly stock forecasts are submitted and that the information provided is accurate and up to date.
  • Work with the Sales Area Logistics team to ensure re-order points (ROP) are established and are reviewed as required.
  • Work with the relevant contract Managers to ensure that reporting requirements are prepared and submitted to customer representatives in a timely manner. (e.g., weekly, monthly, and quarterly, as required by contract)
  • Participate in quarterly review meetings with customer representatives.
  • Deliver Customer and internal presentations as required.
  • Assist in the preparation of tenders and product quotations relating to the rock tools contract business, as required.

Assist with the mobilization of any new contract sites or as required co-ordinate the de-mobilization of existing contract sites, under their responsibility

People Management and Leadership

  • Establish and develop relationships and networks across the Sandvik business to assist in achieving objectives.
  • Mentor and develop personnel operating within the Rock Tools Contract business with the objective to encourage and facilitate future career advancement within Sandvik, wherever possible.
  • Ensure all activities are carried out in accordance with Company Values and current Company policies and procedures.


  • Achieve contract budgeted margins and GP% targets.
  • Work with site to achieve budgeted revenue.
  • Assist the contract site Managers with site cost control, reporting and revenue recovery.
  • Ensure correct site Invoicing is undertaken via support staff.
  • Ensure all Accounts relating to the Rock Tools Contracts business are operating within Sandvik Mining payment terms.
  • Conduct monthly reviews of account status, including but not limited to DSO, GP and Revenue.

Customer Service

  • Working with the Contract Managers, ensure that Customers receive the highest level of service and responsiveness.
  • Ensure that products are delivered in a timely, professional manner as well as meeting the customer needs for quality and value for money.
  • Provide feedback to sites and the Customer to enable improvements to the contract/s.

Technical Expertise

  • Work with the contract team to assist in the most appropriate product selection.
  • Work with the contract Managers at each site to regularly review rock tool product usage data and identify any opportunities for improvements.
  • Identify and develop training requirements at each site, including product related training to assist our rock tool crews (and customers) to better understand the best use of Sandvik drilling consumables.


  • Carry out any duties as instructed by your manager.


  • Undertake self-training and development as required.


Liaises with:                                   Business Line Manager
Product Support Managers
Inventory Manager
Inventory Controllers

Rock Tools Demand Planner
Rock Tools Sales Representatives Sandvik Key/Account Managers

External contacts:                         Customers

Suppliers (When appropriate)

Transportation companies (When appropriate) Industry Consultants

Industry Groups


Qualifications and Experience:

  • A formal qualification in a Business Management or Project Management discipline is desirable.
  • Experience in Mining, Construction or Engineering industries is essential.
  • Mining / Drilling application knowledge is considered essential.
  • Knowledge of and experience with Sandvik Mining product range would be beneficial.
  • Strong safety focus with an understanding of Mine Health and Safety Regulations is desirable.
  • Commercial management experience.
  • Experience in preparation of tender submissions.
  • Exposure to the delivery of services in the Mining, Construction or Engineering industries is essential.
  • Previous experience in managing a highly effective team would be a distinct advantage.
  • Contract management experience.

Competencies required:

  • Influencing / persuasive ability.
  • High level of professionalism, honesty and integrity.
  • High level of financial analysis skills.
  • Ability to see the big picture yet focus on the detail.
  • Commercially    astute    with    demonstrated    business   acumen   and    an    in   depth understanding of customer business processes.
  • Flexible, self-motivated with demonstrated initiative.
  • Sound product knowledge.
  • Superior customer relations skills.
  • Demonstrated leadership skills to lead a team and be outcome focused.
  • Ability to manage business risk.
  • Performance management and measurement.
  • Highly developed interpersonal skills including the ability to negotiate with customers at a senior level.
  • Ability to work as part of an integrated, broad team.
  • Excellent written and verbal communication skills.
  • Excellent listening skills.
  • Computer systems literacy is essential.
  • Hands on approach to managing the business.
  • Highly developed time management and organizational skills.
  • High level of drive and determination to achieve goals and targets set for customer satisfaction.
  • Ability to motivate and contribute to the development of rock tools contract team members.

Key Performance Indicators (KPI)

  • KPI’s will be in-line with the Sandvik Rock Tools Business Line objectives. These KPI’s are to be advised annually by the Territory Manager – Rock Tools.

About us

Sandvik is a global, high-tech engineering group with approximately 44,000 employees and sales in about 150 countries. We have a strong focus on enhancing customer productivity, profitability and sustainability through our unique expertise and solutions for the manufacturing, mining, and infrastructure industries. Our offering covers their value chains and is based on extensive investments in research and development, customer insights and a deep knowledge of industrial processes and digital solutions.

We have a long history of ethical and responsible business conduct, which has played a significant role in the global success of our company for 160 years. We conduct business in a sustainable and responsible manner, are committed to creating safe and healthy workplaces and delivering the industry’s safest products and services.

We are proud to shape the future of our industry in close collaboration with our customers and partners. We believe in an inclusive, equal, and open-minded culture, and we nurture our diversities to form a solid foundation for achieving great results.


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