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SSA – Case Management Officers (26 Posts) at WHO May, 2020

SSA - Case Management Officers (26 Posts) at WHO May, 2020

Purpose of the SSA:


Tanzania is experiencing increased COVID-19 transmission. To date, more than 16 regions in the country are reporting cases. Most of the regions have designat- ed/repurposed isolation and treatment facilities ready to receive COVID-19 patients.

World Health Organization (WHO) is providing financial and technical assistance to the Ministry of Health, Community Development, Gender, Elderly and Chil­dren (MOHCDGEC) in strengthening response measures aimed at mitigating the impact of COVID-19.

One critical aspect of the COVID-19 response is case management. In this regard, WHO wants to recruit temporary staff to support the regions in Case manage­ment of COVID-19 patients. Recruited staff will be deployed to the regions (as per needs) to support the regions as pertheTORs below.

Scope and Methodology

Under the general guidance and supervision of the Incident Manager (IM) and general guidance of the Emergency Officer, the incumbent will perform the following:

Summary of Assigned Duties:

  1. Build capacity of front-line health care workers in Case management at health facilities in regions and districts through on-site mentorship and support supervision and virtual training.
  2. Support best practices in clinical case management by adapting and distributing up to date guidance, including information on the latest treat­ments.
  3. Ensure availability and utilization of appropriate protocols for case management at treatment centres and health facilities.
  4. Support epidemiology by providing relevant clinical and laboratory data.
  5. Join regional Rapid Response Teams and provide support in Case management.
  6. Conduct infrastructure assessment and technical support in COVID-19 identified isolation and treatment centres.
  7. Develop relevant messaging to the community on COVID-19 case management in collaboration with Risk communication and community en­gagement pillar.
  8. Contribute to revision of SOPs, guidelines, and standards on case management for COVID-19 response.
  9. Support regions and districts in planning, monitoring and evaluation of COVID-19 activities (case management).
  10. Support regions and districts in resource mobilization for COVID-19 activities.
  11. Perform any other incident-specific related duties, as required by the functional supervisor


Objectives of the Review

The mission of WHO’s Health Emergencies Programme (The Programme) is to help countries, and to coordinate international action, to prevent, prepare for, detect, rapidly respond to, and recover from outbreaks and emergencies.



Essential: Excellent knowledge of the English and Swahili.

Desirable: Working knowledge of other UN language is an added advantage.



Essential: Minimum university degree in Medicine.

Desirable: A Postgraduate training, in Internal medicine, Paediatrics, Community medicine or any of the areas related to the functions of the position, from a recognized university.


  • Essential: At least 5year experience working in case management in healthcare setting or emergency response.
  • Desirable: Active clinical experience in case management of COVID-19 or severe acute respiratory infection patients within healthcare settings or in the context of outbreaks.



  • Demonstrated knowledge and understanding of the dynamics around COVID-19 emergency response; with focus on Case Management
  • Experience in case management, training and mentorship at national or regional level is important.
  • Submission of weekly activity plans and end of week update reports
  • Report on the rapid infrastructural and operational analysis of isolation and treatment units of designated facilities. This should include HCWM infrastruc­ture, supplies needs, capacity/no. of beds, staffing needs for HCWM, coordination, diversion of non-essential staff, supplies, equipment, etc.
  • End of contract report documenting all activities including gaps and recommendations


  1. Respecting and promoting individual and cultural differences
  2. Producing results
  3. Ensuring the effective use of resources
  4. Teamwork
  5. Communication

Other Skills (e.g. IT):

  • Excellent knowledge of Microsoft Office applications.
  • Basic competency in Microsoft office applications.


  • The Case Management officers will be stationed inTanzania Mainland and Zanzibar.




  • The contract will be for six (06) months


  • Grade: NOB-01


Interested and qualified applicants should send cover letter and comprehensive resume to the WHO Country Representative via the following email addresses [email protected]; [email protected] or use the following link to apply online

Deadline for submission of applications is Friday 8th May 2020

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