SSA – Risk Communication and Community Engagement Officer for Covid-19 (3 Posts) at WHO May, 2020

SSA - Risk Communication and Community Engagement Officer for Covid-19 (3 Posts) at WHO May, 2020

Purpose of the SSA:


In the context of the WHO Health Emergencies Incident Management System (IMS), at the country level, the incumbent will provide technical, operational and coordination support on all aspects related to community engagement; ensure that community engagement is considered and planned throughout all phases of the incident management cycle and integrated within the risk management and risk mitigation procedures.


Scope and Methodology

The incumbent, technical focal point for risk communications and community engagement, will report directly to the Health Operations Team Lead, under the overall guidance of the Incident Manager and Head, WHO Country Office. S/he will work closely with the relevant technical teams, ensuring that a) sociocultural factors are addressed in the formulation of public health interventions and b) frontline response staff with significant community interaction are prepared to engage effectively with affected and/or at-risk communities.

S/he will work closely with the Risk Communication Officer and the Communication Officer in the WHO Country Office (WCO) to inform the design and im­plementation of risk communication strategies, tactics and messaging. The incumbent has first line responsibility for adapting and implementing community engagement strategies as well as ensuring that national authorities have access to best available guidance on participatory approaches/methodologies relevant to the context, which build on existing national and local expertise and knowledge. The incumbent will identify ana support national authorities to coordinate with key stakeholders and partners working at the community level to ensure that the community engagement and social mobilization strategies are technically and operationally aligned with public health measures, and tnat service delivery and quality issues are fed back into technical and operational decision-making. The incumbent will also work closely with districts to strengthen risk communication by health workers, community health workers, district leaders and commu­nity leaders and other volunteers. S/he will work closely with community leaders, traditional healers and religious leaders to strengthen risk communication at community level.

Summary of Assigned Duties:

  1. Provide technical and operational support to overall Health Education/RCCE subcommittee activities in strengthening and mainstreaming community engage­ment and social mobilization strategies; aligning with technical and operational priorities and objectives; and delivering through existing national ana local structures.
  2. Ensure community engagement and social mobilization strategies and implementation plans are evidence-based, coordinated, and well executed, drawing upon anthropology and related behavioural and social sciences so that community concerns, sociocultural beliefs and practices impacting public health inter­ventions are addressed.
  3. Work closely with technical teams to assess the integration and effectiveness of community engagement practices within technical SOPs according to the context
  1. Collaborate with partners to ensure appropriate monitoring and evaluation tools and mechanisms for community engagement and social mobilization are in place at the national and subnational level and ensure the findings are integrated into technical and operational decision-making.
  2. Contribute to building the national capacity through needs identification, development, operationalization and implementation of a capacity building and training plan.
  3. Ensure tnat there is strong linkage and communication between the risk communication group and the other working groups including case management, surveillance, logistics, research and development and coordination
  4. Provide regular feedback to the incident management team, national authorities and partners on the adaptation of response strategies for effective and feasi­ble community engagement in affected areas.
  5. Where necessary, conduct formative research, and/or liaise with stakeholders/partners conducting sociocultural research.
  6. Perform any other incident-specific related duties, as required by the functional supervisor.


Objectives of the Review

The mission of WHO’s Health Emergencies Programme (The Programme) is to help countries, and to coordinator international action, to prevent, prepare for, detect, rapidly respond to, and recover from outbreaks and emergencies.



Essential: Excellent knowledge of the English.

Desirable: Working knowledge of Swahili.


Essential: University degree in health promotion/health education, medicine, sociology or medical anthropology from an accredited/recognized institute.

Desirable: Advanced University degree in Public Health. Specialized training in participatory approaches, strategic communication planning, social mobilization, participatory research, training and impact evaluation of community engagement/social mobilization interventions.


  • Essential: At least two years of relevant experience in applying multidisciplinary approaches in health promotion, community engagement and social mobilization programmes. Experience in emergency and/or health outbreak context. Proven experience in the application of participatory models of engagement in the health context and the ability to adapt and innovate in emergency situations.
  • Desirable: Experience in operational research in social sciences. Prior humanitarian working experience at field level, with WHO/UN, health cluster partners, recognized humanitarian organizations or with an international nongovernmental organization.


  1. Excellent communication skills: the ability to clearly present ideas and concepts both orally and written.
  2. Knowledge and understanding of public health approaches related to: risk communication, community engagement; social mobilization
  3. An understanding of emergency response and ability to coordinate multidisciplinary and technical inputs into designing community engagement strategies and plans
  4. Strong strategic planning and organizational skills: ability to generate, analyse and appropriately apply findings from qualitative research to planning and project design; the ability to work effectively in multidisciplinary and multicultural environment with tact and diplomacy
  5. Ability to meet tight deadlines; to efficiently and effectively coordinate activities and tasks to meet specific objectives.
  6. Excellent interpersonal skills: the ability to build relationships and work with stakeholders and partners.


  1. Building and promoting partnerships across the Organization and beyond
  2. Respecting and promoting individual and cultural differences
  3. Teamwork.
  4. Communication.

Other Skills (e.g. IT):

  • Knowledge of office software applications


  • The Risk Communication & Community Engagement officers will be stationed in Dar es Salaam (with frequent travel to other Regions) and Zanzibar (Pemba Island).




  • The contract will be for three (03) months


  • Grade: NOB-01


Interested and qualified applicants should send cover letter and comprehensive resume to the WHO Country Representative via the following email addresses; or use the following link to apply online

Deadline for submission of applications is Friday 8th May 2020

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