Front Desk Officer at FAWEZA January, 2021

FAWEZA

Forum for African Women Educationalists of Zambia (FAWEZA)

Reporting to the Personal and Administration Officer (APO) the Front Desk Officer will be responsible for managing our front desk on a daily basis and to perform a variety of administrative and secretarial tasks. As a Front Desk Officer will be the first point of contact for the organisation.

PERSON SPECIFICATION

To be successful as a Front Desk Officer, you should have a pleasant personality, as this is a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations.

RESPONSIBILITIES

  • Greet and welcome guests as they arrive at the office.
  • Direct visitors to the appropriate person and office.
  • Answer, screen and forward incoming phone calls.
  • Ensure reception area is tidy and presentable, with all necessary stationery and materials.
  • Provide basic and accurate information in-person and via phone / email.
  • Receive, sort and distribute daily mail / deliveries.
  • Order front office supplies and keep inventory of stock.
  • Assist in updating calendars and schedule meetings.
  • Perform other receptionist duties such as filing, photocopying and scanning
  • Perform any other duties as may be assigned.

REQUIREMENTS

  • Proven work experience as a receptionist, front office representative or similar role.
  • Proficiency in Microsoft Office.
  • Hands-on experience with office equipment (e.g. photocopier machines and printers).
  • Professional attitude and appearance.
  • Solid written and verbal communication skills.
  • Ability to be resourceful and proactive when issues arise.
  • Excellent organizational skills.
  • Multitasking and time-management skills, with the ability to prioritize tasks.
  • Customer service attitude.

QUALIFICATIONS: A diploma in secretarial course, business administration or its equivalent. A higher qualification in the above field will be an added advantage.

To apply for this job email your details to [email protected]

Only candidates can apply for this job.

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