Garnet Hotels a newly established Hotel located along Kamloops road on Plot 14011,Handsworth Park, Lusaka,Zambia seeks the services of;
1. FRONT OFFICE SUPERVISOR
- Ensure outstanding Customer at all times
- Courteously and accurately answers inquiries from potential guests
- Supervises Front office staff and ensure high level customer care.
- Ensure quotations and Invoices are prepared on time.
- Supervise daily staff shifts to ensure efficiency all the time.
- Allocate rooms to expected arrivals after checking guest preferences and special requests.
- Build strong relationships and liaise with all other departmental heads especially housekeeping and reservations..
- Ensure all Hotel rooms are clean before guests check in.
- Train and follow up SOPs to ensure they are being implemented.
- Efficient operation of front office and suggest ways to improve the business with regards to reservations, guest complaints to ensure repeat business.
- Grade 12 certificate with 5(0)level credits or better.
- Diploma in Hotel Management, Degree an added advantage or related field
- 5 years experience at management level
To apply for this job email your details to [email protected]