Retail Service Station Manager at PUMA Energy March, 2020

PUMA Energy

Main Purpose:

Responsible for the overall day-to day management of the retail service station. Responsible for stock management, validation of daily station and provide effective customers service to retail. Market analysis maintaining retail records and producing analyzing reports. Managing the forecourt Staff.

Knowledge Skills and Abilities, Key Responsibilities:

Forecourt Sales

  • Provide Effective customer service: ensure  customers receive quality service in the line with puma retail standards.
  • Meet monthly sales target as communicated by the Retail Rales Manager
  • Monitor customer buying trends and relate these to sales volume performance versus budget.
  • Maintain prepaid customer accounts ensuring they are not overdrawn
  • Identifying opportunities for new prepaid account holders
  • KYC all prepaid customers in line with puma standards
  • Customers Complaint Management: Be the first point of contact to receive and resolve customer complaint and queries.
  • Sell Puma Energy Zambia eFuel offerings.

Cash Management

  • Reconcile stock movement by meters versus dips and ensure all stock movement are supported by: cash received, visa receipts, coupons, puma cards sales
  • Reconcile cash receive from attendants versus sales, and have cash shortage deducted from attendants salaries. All shortages must be reported to Territory Manager.
  • Ensure cash is deposited on a daily basis, and deposit slips sent to head office for reconciliation.
  • Ensure there is an adequate petty cash float to allow purchase of the fuel for the running of the generator.

Inventory management

  • Ensure that Stock takes are done for both lubricant and Fuel at each shift change, and any loss or gain explained.
  • Ensure that site does not run dry i.e, putting into consideration the re-order quantity and lead time for delivery.
  • Report abnormal loss timeously  to the Territory Manager
  • Ensure trucks are offloaded at the site in line with Puma standards and procedures
  • Place timely orders  thought territory Manager
  • Manager inventory of the available equipment (cards, terminals, sim, battery, etc.)


  • Ensue all equipment for use is compliant with puma standards as well as local regulations
  • Ensure equipment is kept clean and storage securely
  • Report Malfunctioning meter and other sites equipment to Territory Manager
  • Manage the status of all eFuel equipment on sites
  • Keep site clean ensuring all spillages, litter, are dealt with in line with puma standards and procedures
  • Conduct and document regular integrity check of all inventory measuring equipment i.e. meters, dipping equipment, etc.


  • Ensure attendants comply with Puma policy/ regulations
  • Conduct regular performance appraisal of fuel attendants
  • Ensure attendants report on time and are dressed in proper PPE
  • Enforce Puma Core Values on site, e.i. Customer Focus, Lead By Examlpe, Collaboration , Agility
  • Manage shift to ensure night shifts and day shifts are distributed fairly

Reporting of Site & Customer Data

  • The Station Manager will be required to share the following report:
  • Daily stock  reconciliation explaining all variances
  • Send Daily fuel and lubricant sales for invoicing in NA VISION
  • Prepare ad hoc reports as requested.


  • Diploma or Degree. Qualification in Business Finance or Engineering Fields is preferred.


  • Previous experience in Finance, sales or business development
  • A minimum of 1 year of experience in an FMCG industry. Oil industry experience is preferred.


  • Very Strong analytics Skills
  • Interpersonal skills
  • Conflict resolution
  • Proactive
  • Comfortable working with multiples IT systems – MS Office
  • Commercial awareness / acumen

Key Relationships and Department Overview:

  • Internal – Retail, Business Support, Finance, Operations
  • External – Customer, Bank, ERB

To apply for this job please visit

Only candidates can apply for this job.

Procurement Assistant at USAID DISCOVER – Health Project January, 2021

USAID DISCOVER – Health Project JOB OPPORTUNITY USAID DISCOVER-Health project supports the Ministry of Health (MOH) in the provision of quality health services and products. The project’s aim is to improve the lives of Zambians by ensuring equitable access to and use of high-quality HIV, maternal new-born and child health (MNCH), family planning and reproductive health (FP/RH) services and products

Senior Electrical Projects Engineer at Lightcon Zambia Limited January, 2021

Lightcon Zambia Limited We have an Immediate position available for a SENIOR ELECTRICAL PROJECTS ENGINEER. We are an Electrical Company based in Kitwe. We focus on ELECTRICAL Projects, ELECTRICAL Whole selling, and Electrical Panel building. Bonus incentives and Performance bonuses will be attainable. You will be required to assist with design and implement complex industrial, commercial, and domestic electrical systems,

Business Support Services Director at World Vision Zambia January, 2021

World Vision Zambia (WVZ) Limited JOB OPPORTUNITY World Vision Zambia (WVZ) Limited is a faith-based Organization dealing with Relief aid, Development, and Advocacy dedicated to working with children, families, and communities to overcome poverty and injustice. WVZ is part of World Vision International and serves all people regardless of religion, race, tribe, or gender. We are currently working on 38

Risk Assusrance Services (RAS) Manager at PwC January, 2021

PwC PwC helps organisations and individuals create the value they’re looking for. We’re a network of firms in 158 countries with more than 275,000 people who are committed to delivering quality in assurance, tax and advisory services. Tell us what matters to you and find out more by visiting us at Our Risk Assurance team helps clients improve the governance,

Tracking Progress Initiative (TPI) Coordinator at SOS CHILDREN’S VILLAGES ZAMBIA January, 2021

SOS CHILDREN’S VILLAGES ZAMBIA We are child welfare organisation Position Title: Tracking Progress Initiative (TPI) Coordinator Reporting to: Head of Programmes (HoP) Duty Station: National Office-Lusaka SOS Children’s Villages Zambia is a child focussed organization and an affiliate of the SOS Children Villages International. It is non-governmental, non-political, non-denominational, and non-racial. Its overall mission is to build families for children

Search Job here