Key Responsibilities

Execution of work against plan

The job holder will execute predetermined work processes as defined by:

• Assign planned work for execution to expected standards to Site Supervisors, DC MHE Operators, and DC Processing teams.
• Achieve the desired KPIs within the shift activities against Supply and Demand plans and attain Space Utilization plans.
• Deliver and drive efficiency through utilization of resources & monitor process adherence and measure the performance efficiency within the Distribution Centre.

Optimal Warehousing

• Measure process adherence and report on the performance metrices within the shift in the DC.
• Reconcile the stock position of the assigned shift while ensuring stock uptime while minimizing losses and shrinkage.
• Automate all applicable processes by presenting a business case for consideration.

Compliance

• Develop processing plans and optimize resource allocation within agreed standards.
• Manage infrastructure and equipment maintenance schedules and activities.
• Enforce compliance with relevant regulations and by conforming to Twiga’s quality, environmental, food and safety requirements which are instrumental to facilities management.
• Comply with all organization policies, procedures, and statutory guidelines. Minimize and mitigate risks to the organization and enforce zero-tolerance to non-compliance.
• Close gaps/lapses identified as an outcome of audits; risk and/or any other compliance review; investigations; or other assessment mechanisms and take corrective/preventive actions within the agreed timelines.

Team & Self-management

• Engage, coach, manage and motive the team.
• Model Twiga’s culture and way of working and inculcating this within the team.
• Deliver the performance objectives set for the team. Hold monthly 1-on-1 performance reviews with the individual team members, and with own line manager, and institute corrective action where performance falls below expectation.
• Proactively manage the teams’ and own learning and development
• Adhere to the annual leave plan agreed with the line manager.
• Adhere to people management polices.

Product and Asset Management

• Receive, reconcile, and report on the products and assets received within agreed SLAs.
• Verify and confirm all product and assets are accounted for, verified, recorded, and reported by the team before releasing them at the end of the shift.
• Hand over, reconcile and report on the product and assets returned to facility at the end of the shift, within agreed SLAs.
• Promptly escalate issues to the line manager and propose solution(s) for approval and implementation.

Reporting

• Maintain custody of all relevant documentation in the format and standard set. Keep record of labor utilized.
• Utilize organization systems as provide, capture accurate and timely data to enable sound decision making and actions.
• Present comprehensive, accurate and informative reports with trends, insights, concerns, and recommendations clearly elaborated.

Minimum Qualifications And Requirements

• Have a Bachelor’s degree or Diploma in business management, logistics, supply chain management or related field.
• Have at least 3 years’ experience in a similar role, ideally, you would have an established background in a Fresh Produce / Consumer Goods company in a Warehouse role.
• Have excellent organization & time management skills.
• Have exceptional numerical skills and an understanding of inventory management .
• Be familiar with warehousing Key Performance Indicators (KPIs).
• Possess leadership experience, ability, and willingness to manage a diverse team of staff.
• Be willing to work anywhere in the country.