Systems Support and Data Base Administrator at cGrate Zambia January, 2021

cGrate Zambia

Processes Payments by connecting consumers, merchants & issuers

Position Overview: Systems Support and Database Admin

The Systems Support and Testing Officer is responsible for IT support, Systems Administration and Database Administrator.

Job Responsibilities

Database Administration

  • Managing data management policies
  • Managing data sources i.e. system databases, finance systems data and staff data
  • Providing Management Information System (MIS) data for management
  • Preparing DB queries and reports for staff and partners
  • Data and providing business intelligence through information in the databases.

Systems Administration

  • Server management
  • Core systems administration
  • Email systems management
  • Database management
  • Telephone system and call centre system management
  • Administer Company IT policies
    • Security policies
    • Backup policies
    • IT Equipment usage policies
  • Mysql queries and reports preparation
  • Connectivity troubleshooting
  • Testing 3rd party integrations and system enhancements by the development team
    Banks and corporate customers support
  • Assist cGrate’s banking partners with support for:
    • Mobile banking services IT support
      SMS aggregation services
    • USSD aggregation services
      Merchant payments services
    • 543 Pay services
  • Terminals and Staff Support
    •  Prepare POS terminals for deployment
    • Assist in POS terminals repairs
    • Assist staff members with general support on company systems and policies

As well as above, any other duties given by management

Accountability and Performance Measures

  • Adherence to agreed system uptimes of company IT systems
  • Maintenance of sufficient support levels for both banking partners, customers and fellow staff members
  • Low number of bugs reported for services in production

Organizational Alignment

  • Reports to IT Manager

Qualifications and Attributes

  • Degree in software development
  • Basic software development skills
  • Conversant with Linux operating system
  • Minimum 3 year Mysql experience
  • Two years post IT qualification experience in an established and reputable organization
  • Experience in an IT or Telco environment will be handy
  • Ability to work and manage tasks alone
  • Willing to work over the weekends and after hours
  • Quick to grasp concepts
  • Ability to quickly identify and resolve faults

To apply for this job email your details to [email protected]

Only candidates can apply for this job.

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