Mombasa County eServices Portal

Ultimate Guide to Mombasa County eServices

Welcome to the ultimate guide to Mombasa County eServices! In this comprehensive article, we will explore the various services and benefits offered by the County Government of Mombasa through their innovative eServices platform. From applying for a Single Business Permit to obtaining an Alcoholic Drink License, this guide will provide you with all the information you need to make the most of these smart public services. So, let’s dive in and discover the convenience and efficiency of Mombasa County eServices.

Background of Mombasa County

Mombasa County is situated on the South Eastern coast of Kenya, bordering the Indian Ocean to the East and South East, Kilifi County to the North, and Kwale County to the West and South West. With an area of 218.9 square kilometers and a population of 938,370, Mombasa County is known for its vibrant city life, thriving industries, and beautiful coastline. It serves as a major economic hub with its strategic location, boasting the largest sea port in Kenya, the Kilindini Harbor. Additionally, Mombasa County is home to an international airport and is a popular tourist destination, attracting both local and international visitors.

The Mombasa County eServices Portal

The Mombasa County eServices Portal is a game-changer when it comes to accessing government services conveniently and efficiently. This online portal provides a one-stop solution for citizens and businesses to access various automated government-to-business services. The platform offers a wide range of services, including but not limited to:

  • Single Business Permit
  • Fire Certificate
  • Advertising Permit
  • Liquor Permit
  • Land Rates
  • Parking
  • Construction Permits
  • PSV Levy
  • House Rent
  • Cess
  • Market Rent
  • Hotel Levy
  • Court Fines

By utilizing the Mombasa County eServices platform, individuals and businesses can save time and avoid long queues by securely accessing and paying for these services with just a few clicks.

How to Access Mombasa County eServices

To access the Mombasa County eServices, follow these simple steps:

  1. Visit the official website of Mombasa County eServices at
  2. Sign in to your account using your e-Citizen login credentials. If you don’t have an account, you can easily sign up for one.
  3. Once logged in, you will be directed to the dashboard where you can select the specific service you wish to apply for or access.
  4. Fill in the online form with the required information and attach any necessary documents.
  5. Review your entries and, if everything is correct, submit your application.
  6. Make the payment for the service using the available electronic payment options, such as M-PESA, RTGS, Local Bank Transfer, or Cash Deposits at KCB.
  7. Upon successful payment, your application will go through a review process by the relevant County Government departments.
  8. Once approved, you can conveniently download and print your permit or license from the platform.

Benefits of Using Mombasa County eServices

The Mombasa County eServices platform offers numerous benefits for both citizens and businesses. Let’s explore some of the key advantages:

Convenience and Time-Saving

Gone are the days of waiting in long queues and filling out paper forms. With Mombasa County eServices, you can access and complete your applications from the comfort of your home or office. The online platform is available 24/7, allowing you to apply for services at your convenience. This not only saves you time but also eliminates the hassle of physically visiting government offices.

Fast and Efficient Service Delivery

The Mombasa County eServices platform is designed to streamline the process of obtaining permits and licenses. By digitizing the application and approval process, the platform enables faster and more efficient service delivery. Once your application is submitted and approved, permits and licenses are generated automatically and made available for download. This eliminates unnecessary delays and ensures a smooth and prompt service experience.

Secure and Reliable Payment Options

The eServices platform provides multiple secure payment options, including M-PESA, RTGS, Local Bank Transfer, and Cash Deposits at KCB. These payment methods ensure the safety and reliability of your financial transactions. The County Government of Mombasa receives payments in real-time, allowing for immediate processing and issuance of permits and licenses.

Enhanced Transparency and Accountability

The Mombasa County eServices platform promotes transparency and accountability in the application and approval process. By providing a centralized platform, all interactions and transactions are recorded and can be easily tracked. This not only enhances transparency but also ensures that all processes adhere to the highest standards of accountability.

Frequently Asked Questions (FAQs)

  1. What is the purpose of the Single Business Permit? The Single Business Permit is a system-generated license that combines the business permit, fire certificate, and dimensional signage into a single permit. It simplifies the application process and allows businesses to apply and pay for multiple services at once.
  2. Can I pay for services using mobile money? Yes, the Mombasa County eServices platform supports mobile money payments, including M-PESA. This provides a convenient and secure payment option for users.
  3. Do I need a valid Single Business Permit to apply for an Alcoholic Drink License? Yes, in order to apply for an Alcoholic Drink License, a business must have a valid Single Business Permit generated within the eServices platform.
  4. What happens after I submit my application and make the payment? Once your application is submitted and payment is made, the County Government of Mombasa will review and process your application. Upon approval, you can download and print your permit or license from the platform.
  5. Is the Mombasa County eServices platform available on mobile devices? Yes, the Mombasa County eServices platform is available on both Android and iOS devices. Simply download the app from the Google Play Store or App Store to access the services on the go.


The Mombasa County eServices platform revolutionizes the way citizens and businesses access government services in Mombasa County. With its user-friendly interface, convenient payment options, and efficient service delivery, the platform offers a seamless experience for obtaining permits and licenses. By embracing the power of technology, Mombasa County is paving the way for a more digitized and connected future. So, why wait in long queues when you can access Mombasa County eServices and experience the ease and convenience of online service delivery? Get started today and unlock the full potential of Mombasa County eServices!