SASSA Status Check Failed “What to Do?”

When it comes to accessing social grants and benefits, the South African Social Security Agency (SASSA) plays a vital role. However, there are instances when the SASSA status check may fail, leaving applicants unsure of what steps to take. In this comprehensive guide, we will explore the reasons behind a failed SASSA status check and provide practical solutions to resolve the issue. Whether it’s incomplete application information, data verification errors, or technical problems, we’ve got you covered.

Reasons Why SASSA Status Check May Fail

It’s important to understand the various factors that can contribute to a failed SASSA status check. While the primary reason is often the lack of information registered on the SASSA system, there are other conditions to consider. Let’s delve into the common causes of a failed status check:

  1. Incomplete application information: One of the main reasons for a failed status check is incomplete information provided during the application process. It’s crucial to ensure that all required fields are accurately filled out.
  2. Data verification errors: SASSA relies on accurate data verification to process applications. Any discrepancies or errors in the data provided can lead to a failed status check. Double-checking the information before submission is crucial.
  3. Suspended or canceled grants: If your grant has been suspended or canceled due to non-compliance with the terms and conditions, the status check will reflect a failure. It’s important to adhere to the eligibility criteria to avoid such issues.
  4. Incorrect bank account information: Providing incorrect bank account details can also result in a failed status check. It’s essential to verify and update your bank account information to ensure smooth processing of payments.
  5. Technical issues with the SASSA status check website: Occasionally, technical glitches can occur on the SASSA status check website, leading to failed status checks. It’s advisable to try again later or contact SASSA for assistance.

What to Do If Your SASSA Status Check Failed

If you encounter a failed SASSA status check, there are steps you can take to resolve the issue and ensure that your application is processed successfully. Follow these guidelines to address the problem:

  1. Verify your bank account details: Start by verifying that the bank account details linked to your SASSA account are correct. These details are crucial for payment processing. If any changes are required, contact SASSA to update the information.
  2. Double-check application data accuracy: Review all the data entered on the SASSA status check platform to ensure its accuracy. Even minor discrepancies can lead to a failed status check. Make any necessary corrections or updates.
  3. Complete and update application information: Ensure that your application information is complete and up to date. Missing or incorrect information can hinder the processing of your application. Take the time to review and rectify any discrepancies.
  4. Check for suspended or canceled grants: Verify whether your grant has been suspended or canceled due to non-compliance with the grant’s terms and conditions. If this is the case, address the issues and rectify them to reinstate your eligibility.
  5. Technical issues with the SASSA status check website: If you suspect that the failed status check is due to technical issues with the SASSA website, try accessing it at a later time. If the problem persists, reach out to SASSA for support and guidance.

Identity Verification Failed SASSA Meaning

In some cases, applicants may encounter the status “Identity Verification Failed SASSA” when applying for the SASSA Social Relief of Distress (SRD) grant. This status indicates that the information provided during the application process, such as name, surname, or ID number, couldn’t be matched with the data at the Department of Home Affairs (DHA) or other relevant institutions.

The identity verification failure is typically discovered during the verification process conducted by SASSA, DHA, and other institutions involved in the application process. If your identity verification fails, your SASSA grant application is likely to be rejected.

What to Do about Identity Verification Failed SASSA Status?

If your SASSA identity verification fails, there are steps you can take to address the issue and potentially resolve it. Follow these guidelines to navigate the process:

  1. Update your contact information: Visit the SASSA website and look for the tab labeled “request names and surname update.” Update your contact information to ensure that it aligns with the data at the Department of Home Affairs. This step may help resolve the identity verification issue.
  2. Lodge an appeal: If your application was rejected due to failed identity verification, you have the option to lodge an appeal on the SASSA website. Within thirty days of the rejection, submit your appeal and provide any relevant supporting documents. It’s advisable to appeal every month if the identity verification issue persists.

To submit an appeal for the SASSA SRD grant, follow these steps:

  • Visit the SRD appeal website.
  • Click on the green bar displaying “click here to lodge an appeal or check appeal status.”
  • Enter your South African identity number.
  • Enter the phone number used during the grant application.
  • Click “Send PIN” to receive a PIN via SMS.
  • Input the PIN.
  • Click “Submit.”
  • Select the month you are applying for.
  • Choose the reason for your appeal from the drop-down menu.
  • Click “Submit.”

The Independent Tribunal will communicate the outcome of your appeal electronically within 60 to 90 days.

Application for Reconsideration SASSA Failed?

In the event that your SASSA grant application was declined, you may have the option to submit a request for reconsideration on the SASSA website. However, there are instances when the application for reconsideration may fail. Let’s explore some of the reasons for a failed reconsideration application:

  1. Existing SASSA grant: If you were receiving a social grant during the reconsideration period, your application may be declined.
  2. Alternative income source identified: If you have a balance of R624 or more in your bank account, it may be considered an alternative income source, leading to a failed reconsideration application.
  3. NSFAS registered: If you were receiving National Student Financial Aid Scheme (NSFAS) funds during the reconsideration period, your application may be declined.
  4. UIF registered: If you received a UIF payment during the reconsideration period, your application may be declined.
  5. Deceased record on DHA: If you are registered as deceased on the Department of Home Affairs database, your application for reconsideration may be declined.
  6. Government payroll registered: If you were employed in a government institution during the reconsideration period, your application may be declined.
  7. Age outside the range (<18 or >60): If you are below 18 years of age or over 60 years of age, your application may be declined.

It’s important to note that if your reconsideration application fails, you cannot appeal with SASSA or the Department of Social Development for the declined application.

Why is My SASSA Money Not in?

Sometimes, beneficiaries experience delays in receiving their SASSA grant payments. Several factors can contribute to these delays:

  1. Incorrect bank details: If the bank details provided to SASSA are incorrect, it can lead to delayed payments. Ensure that you have provided accurate and up-to-date bank account information.
  2. Fraudulent activities: SASSA may delay payments if there are suspected fraudulent activities associated with your account. It’s important to maintain the integrity of your account to avoid such issues.
  3. Technical issues with the payment system: SASSA’s payment system may occasionally experience technical difficulties, resulting in delayed payments. These issues are usually resolved promptly, but it’s advisable to contact SASSA if the delay persists.
  4. Application issues: If there are any issues with your grant application, such as verification problems or missing information, it can lead to delayed payments. Double-check the accuracy and completeness of your application to avoid these delays.

If you are experiencing a delay in receiving your SASSA grant payment, it is recommended to contact SASSA directly for assistance and further guidance.

What to do about SASSA Balance Check USSD Code Not Working?

SASSA beneficiaries have the convenience of checking their balance using the USSD code *120*3210#. However, if the USSD code for checking the SASSA balance is not working, you can try the following steps as an alternative:

  1. Dial *120*3210# on your phone.
  2. Follow the prompts provided.
  3. You will receive an SMS notification with your balance.

These steps should provide an alternative method to check your SASSA balance if the USSD code is not functioning properly.


Encountering a failed SASSA status check can be frustrating, but it’s important to understand the reasons behind it and the steps you can take to resolve the issue. By verifying your information, updating details if necessary, and following the appeal or reconsideration process, you can increase your chances of a successful application. Additionally, being aware of potential delays in grant payments and alternative methods for checking your balance ensures that you stay informed and proactive in managing your SASSA benefits. Remember, if you encounter any difficulties, don’t hesitate to reach out to SASSA for assistance.

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