Customer Service Advisor (Courier Services) at Career Options Africa March, 2024

BACKGROUND INFORMATION

Career Options Africa Group is a HR Agency specialized in Recruitment, HR outsourcing and Immigration support in Africa with offices in Kenya, Uganda, Tanzania, Rwanda, Democratic Republic of Congo (DRC), Burundi, Nigeria, South Africa, and South Sudan.

Our client.

Our client, one of the leading courier and logistics company worldwide seeks to recruit a well experienced Customer Service Advisor for their Tanzania office. We are looking for a dedicated and experienced Customer Care Specialist who is passionate about delivering exceptional customer service to diverse range of clients. As a  Customer Care Advisor, you will play a crucial role in ensuring that our customers receive seamless support and assistance throughout their logistics journey.

THE JOB

As a Customer Care Advisor, you will be responsible for answering customer inquiries both over the phone and across the counter, ensure that collection and deliveries of shipments are processed as per network standards and provide a competent, courteous, efficient, and proactive point of contact for customers both internal and external. You will also be responsible in helping to achieve revenue targets through effectively promoting and selling the client’s products and value-added services.

MAIN TASKS AND RESPONSIBILITIES.

Process

• Greet customers when they arrive at the Service Center and direct them to an available Service.
• Provide customers with in-depth information about available Services and best options for their choice.
• Answer questions about service outcome (after consulting with Supervisor if necessary)
• Advise customers about warranty protections and potential cost savings (Insurance).
• Help customers decide between shipments methods through our rate cards.
• Manage and oversee the service center’s workflow and scheduling.
• To escalate to line supervisor/manager any service failures.
• To be more focused and follow-up on customer value added services.
• Execute work processes that affect the success of own role and contribute to the overall performance of the department.

Stakeholder Internal

• Establish a relation with the Operations department and potential partners to ensure a controlled and healthy development of Brand.

• Timely report issues to be raised to the higher level to get the appropriate support.
• Comply with all company policies and procedures, including those in relation to health, safety, environment, and community.

Customer Internal and External

• Call customers to inform them of changes in service or to let them know their shipment is ready for pick-up / delivery.
• Act as the customers’ main point of contact, by liaising closely with the relevant departments within our client to ensure that their queries, problems, or issues are dealt with appropriately.

Project Management

• Contribute to projects and assignments that have some impact on the department.
• On an ongoing basis, seek out and implement opportunities for continuous improvement within the operation domain.

QUALIFICATIONS

The job holder should have the following qualifications.

1. A degree in Business management, sales & marketing or related field.
2. At least 1 year of experience in customer service is an advantage.

 

THE RIGHT PERSON FOR THE JOB

The ideal candidate should possess the following skills and competencies.

• Knowledge of the Service Industry is an added advantage.
• Working knowledge of Microsoft Word, Excel and Power Point.
• Good oral and written communication skills – English
• Self motivated individual capable of taking ownership and working independently.
• Tolerance for stress in a fast-paced working environment.
• Excellent planning and organizing skills.
• Passion for delighting customers
• Typing speed of 35 words per minute
• Good team player
• Adheres to policies and procedures.
• Possesses good relationship building and interpersonal skills.

 

WHAT WE ARE OFFERING THE RIGHT PERSON

We are offering a competitive remuneration package for the successful candidate.

HOW TO APPLY

Send CV only to recruitment.tz@careeroptionsafricagroup.com by 10^th April 2024 subject heading, as SERVICE POINT ADVISOR. However, applications will be reviewed as they are received, and qualified candidates called for an interview as soon as their CVs are received. Kindly indicate current, last, or expected salary in the CV.

Candidates who do not hear from us by this date should consider their applications unsuccessful.

Go to our Homepage To Get Relevant Information.