ICLA Technical Assistant at Norwegian Refugee Council April, 2024


Position:                                            ICLA Technical Assistant 

Reports to:                                        ICLA Project Coordinator 

Supervision of:                                  N/A

Duty station:                                      Kibondo, Tanzania           

Travel:                                              20% within the Project Implementation Areas 

Project number:                              TZFM 2401

Duration and type of contract:    – Up to 31st December 2024, with a possibility of extension, subject to availability of funding 

The Norwegian Refugee Council (NRC) is an independent, humanitarian, non-profit, non-governmental organization, which assists refugees and other populations affected by displacements worldwide.  NRC was registered as an I-NGO with the NGO Board in Tanzania in 2016 . NRC has since then been providing service to the refugees living in the Camps in the Kigoma region.  NRC in a tripartite with the Government of Tanzania provides WASH, Shelter and infrastructure development to the refugees and host communities as the main implementing partner for UNHCR in those sectors. NRC also provide services in Education, Information, Counselling and Legal Assistance (ICLA) mainly in areas of supporting the government to provide birth certificates and other legal documents

All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.


Generic responsibilities  

  • Adhere to NRC policies, tools, handbooks, and guidelines.
  • Ensure that project activities are implemented in accordance with project agreements. 
  • Prepare and develop weekly, monthly and other status reports as required by management.
  • Ensure proper filing of documents and keeping of records. 
  • Assess, promote, and document ideas for technical improvement and further program development options.
  • Ensure that projects target beneficiaries most in need are identified and explore and assess new and better ways to assist. 
  • Promote the rights of refugees/returnees in line with advocacy strategy.

 Specific responsibilities 

  • Adherence to NRC Standard Operating Procedures (SOPs) and guidelines in relation to provision of information, counseling, legal assistance and referral activities
  • Provision of information, counselling and legal assistance services in camp and surrounding host community
  • Completing relevant M&E procedures for the documentation of ICLA beneficiaries
  • Supporting the regular updating of IEC materials for dissemination
  • Conducting group information sessions and other outreach activities
  • Preparation of client intake and case management forms for counseling and legal assistance services and ensure confidentiality of client data.
  • Supporting the provision of internal referrals from other ICLA/NRC core competencies and conducting external referrals to other service providers
  • Support the conducting of capacity building and training activities for communities, government officials and NGOs on ICLA thematic areas. 
  • Supervise relevant NRC community staff supporting project activities.
  • Participate in ICLA continuous assessments, mapping and investigation and supervise data collection during ICLA surveys and assessments.
  • Support and facilitate the ICLA participants to get necessary civil documentation which include but not limited to Birth, Marriage and Death Certificates. 

Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

  • M&E Officers/Focal Points 
  • Support Officers and Assistants (HR/Admin, Finance and Logistics) 
  • Project Officers and Assistants in other NRC core competencies 
  • UNHCR, INGOs, local NGOs, civil society and government bodies

Scale and scope of position

Staff: 10 refugee community/incentive staff
Stakeholders: UNHCR, INGOs, local NGOs, civil society, governmental bodies
Budgets: N/A
Information: Daily, weekly, monthly, mid-term and end-term reports
Legal or compliance: Terms of Employment, Code of Conduct



Competencies are important for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories: 

1. Professional competencies 

These are skills, knowledge and experience that are important for effective performance. 

Generic professional competencies: 

  • Experience from working as a Project Assistant in a humanitarian/recovery context.
  • Previous experience of working in complex contexts.
  • Documented results related to the position’s responsibilities.
  • Strong communication skills
  • Interpersonal skills and ability to work with minimal supervision.
  • Proven skills in report writing.
  • Advanced computer skills; Word, Excel, Power point
  • Knowledge of English

Context/ Specific skills, knowledge, and experience: 

  • Bachelor’s degree in law, political science, social science or other relevant discipline. Minimum 2 years humanitarian experience with refugees at field level with an NGO or other international organization
  • Good understanding of the north-western camps/Kibondo district at advantage
  • Experience in reporting, client management, case studies and research. 

2. Behavioural competencies 

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:

  • Handling insecure environment
  • Planning and delivering results
  • Empowering and building trust
  • Communicating with impact and respect

Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews: 

The Job Description

Individual performance management system.

The NRC Competency Framework

Additional Information

‘’Qualified female candidates are encouraged to apply”.


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