Job Description
Lead and manage the Core Operations function in Country (comprising Account Origination, Account Maintenance, Processing and Clearing, Card Operations, Cash Operations and Domestic Payments) in line with regulatory requirements, market rules, directives, policies and deadlines to achieve defined targets and quality standards and minimise risk whilst maintaining a positive client experience.
Qualifications
Minimum Qualifications
Type of Qualification:Â First Degree
Field of Study:Â Business Commerce, Finance and Accounting, Banking, Engineering Sciences Study Direction
Experience Required
Operations Production Services
Operations
3-4 years
Client services
3-4 years
Managing an Operations team, business or product unit
3-4 years
Managing risk and controls in an Operations environment
5-7 years
In a banking operations environment
8-10 years
Working in an Operations environment within a multi-national banking or financial services business
Additional Information
Behavioral Competencies:
- Articulating Information
- Challenging Ideas
- Developing Expertise
- Developing Strategies
- Directing People
- Documenting Facts
- Embracing Change
- Following Procedures
- Interacting with People
- Interpreting Data
- Making Decisions
- Managing Tasks
- Producing Output
- Providing Insights
- Resolving Conflict
- Showing Composure
- Team Working
- Thinking Positively
- Upholding Standards
Technical Competencies:
- Automation Acumen
- Automation Literacy
- Business Intelligence
- Client Relationship Management
- Coaching and Mentoring Operational Practices
- Collaboration
- Continuous Improvement
- Creative Problem Solving
- Data Analytics & Visualization
- Data Measurement
- Logical Reasoning
- Operations Commercial Acumen
- Operations Risk Management
- Process Management
- Resource & Capacity Optimization
- Strategic Alignment & Execution
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